LTSA Progress on Stakeholder and Customer Objectives in Q3 2020/21

As a customer-centric organization, the Land Title and Survey Authority of British Columbia (LTSA) continually works to improve collaboration with our stakeholders and enhance customer experience in achievement of our Stakeholder and Customer strategic objectives. These objectives are outlined in the 2020/21 – 2022/23 Business Plan and progress is reported on a quarterly basis.

In the third quarter of the 2020/21 fiscal year, with market activity reaching near-record highs in recent years for real estate sales in BC, LTSA received just over 220,000 land title applications.

LTSA Identity Verification Service Expands Identification Checks in Alignment with Compliance Requirements

Identity Verification, an online service designed to support a contactless Know Your Client (KYC) practice, now includes the option to require clients to confirm two government-issued photo identification.

This service is provided by LTSA to help legal practitioners mitigate fraud risk in situations when remote witnessing and social distancing practices are necessary.

LTSA Announces Modest Fee Increase

Most LTSA services fees will increase by one percent as of April 1, 2021. LTSA uses revenue from fee increases to address the impact of inflation on operations.

Under LTSA's Operating Agreement with the Province, LTSA may increase its services fees annually by the adjusted Consumer Price Index (CPI) amount. LTSA reviews the need for a CPI increase annually, yet the process may not always result in a fee change. A previous fee increase of two percent took effect in 2020.

myLTSA System Availability on Sundays in March 2021

To ensure ongoing improvements to myLTSA performance, extended periods of system maintenance will affect myLTSA service availability on three upcoming Sundays: March 7, March 14 and March 21, 2021. System maintenance is expected to occur between 6:00am and 2:00pm on these dates, with myLTSA service resuming availability from 2:00pm to 11:00pm.

System maintenance procedures are typically scheduled for Sunday, and availability can change due to unforeseen circumstances. View myLTSA System Availability to learn more.