Dear Micro-Comm customer,  

Following the security breach at a Florida water plant on February 5th, Micro-Comm would like to provide remote access security measures we currently use, along with additional suggestions for remote access security and software user access. 

        Micro-Comm and TeamViewer concerns:  Currently, Micro-Comm uses all recommended tools to ensure safe use of TeamViewer to provide remote access to customers for trouble shooting and technical support.  These measures include:

1.     2-step authentication to gain access to TeamViewer.  This requires an additional code used by Micro-Comm owned employee cell phones to use TeamViewer.

2.     Micro-Comm regularly updates Micro-Comm employee access required by any personal change.

3.     Micro-Comm also only allows TeamViewer access to Micro-Comm employees eliminating use by any outside personnel.

•  Turn off/disable any remote access software EXCEPT for that which is used for remote access from Micro-Comm, that being the latest version of TeamViewer which is installed per Micro-Comm specifications. Note that Micro-Comm may not be held liable for installation or misuse of remote access software by others.
• We strongly urge you to develop a policy and procedure for employees that have been terminated. It has been our experience in most every case of misconduct, it was done by a past employee who still had open access. 
• Regularly update/change any user passwords used for logging into Scadaview CSX. Do not use common passwords related to your industry. choose one that is unique to you, for example, something that only you know.
• Most importantly, remove any users from SCADAview immediately when an operator leaves or is terminate
• If you are not using unique user logins and password in your SCADAview CSX software, please contact Micro-Comm about getting this done.

Highly recommended additional measures:

1.      If you are using any operating system prior to Windows 10, please contact Micro-Comm to have it upgraded. For reference, Microsoft no longer provides any security updates for Windows 7. We recommend disconnecting any Windows 7 computers from the internet until an upgrade is performed. 

2.      If you are using Windows 10, make sure updates are enabled and done as recommended. 

3.      If you are using Micro-Comm Scadaview 32, please contact Micro-Comm to have it updated to Scadaview CSX on a Windows 10 computer. If using Scadaview 32, disconnect the computer from the internet until an upgrade can be done.  

Micro-Comm is in the process of reviewing and providing additional security measures to better provide our customers with additional security measures.  This update will be available soon.