Malcolm* called our free helpline to say he was still being invited for his first COVID-19 vaccine, even though he’d had the first one in January 2021.
So he checked to see why this might be and found that the online system hadn’t registered this first vaccination. We advised him to call 119, which was able to resolve the issue, and even booked him his second vaccine.
*Name changed for privacy.
We have a range of information leaflets on our website which contain useful information and pointers if you have a quick question about your health and social care. If you can’t find the answers you need there, you can always call our helpline on 0800 3457115 between 9.30am and 5pm on weekdays, or email helpline@patients-association.org.uk. See our website for more ways to get in touch.
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