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The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!
Please encourage your friends to sign up on our web site.
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Happening on Live
Producer Notes
Greetings Everyone,
Publish 110 is out the door and all the Veteran Rewards have been delivered. We hope you are enjoying the new additions as well as your new leprechauns on a shelf! We have some fun adventures planned for the new few months, starting with Soulless Seduction in mid-April, so please be sure to check out UO.com for more details.
We have had several reports that players are unable to download the client from UO.Com. We have looked into this and discovered there is an issue with Chrome that will not allow you to directly download the client by clicking on it. The workaround is to right-click on the link and do a save as on your computer. After that you can download the client by following those steps until we get this issue resolved.
I have been asked several times if we are still doing the Historical House signs and we are, but please include the following information: Shard, house name, and facet and the xyz location of the house. You are able to get this number through the sextant tool.
We have hired several new EM's and have them busy creating events on their new shards. I still have one more shard that the EM is being trained that will be on Legends after her training period.
Finally we want to thank everyone that joined us for our last Ultima Online: New Legacy Dev Hangout. It was a great opportunity for us to share our vision for New Legacy and we are excited to get back to work on building this exciting new world. Keep an eye on UO.com for the date of our next livestream!
Finally, here are the CS actions for the month of March:
48 Solicitation
5 Disruptive Behavior
8 Third Party Program
56 Macroing
1 Naming Violation
6 Multi Boxing
See you in Britannia,
Bonnie "Mesanna" Armstrong
Producer
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Upcoming Events
Dev Meet and Greets
April 12th Arirang 9 AM ET
April 22nd Baja 9 PM ET
Live Events
A Soulless Seduction - Embark on a quest to discover the whereabouts of a missing artisan from Tokuno and meet interesting characters along the way! We are targeting a mid-April launch date for this event so keep an eye on UO.com for full details!
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Above the Fold
By EM Malachi
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Ultima Store New Release
Tired of precious soulstones taking up housing storage? Worry no more! The Enchanted Soulstone Vessel, modeled after the very one used by famed Tokunese Artisan Yukio, offers a beautiful storage solution for all your soulstones! |
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From the Meet & Greets
Can aquariums be changed so they can be partially hued?
We have no plans to change this art at this time.
Can we buy game time codes with in game gold?
We have no plans to ever support this.
Would it be possible to dye stone gargoyle armor?
Yes, we can implement a gargoyle stone armor dyetub for the future.
Why can't you do anything about gold spammers in chat?
We recently made a change that removed the EJ accounts from general chat. Hopefully that will cut down on the amount of spam.
Can the hue of friendly summoned pets not match the monsters they are fighting?
This is possible however will require some additional client/server work. Currently, we are focusing on development of New Legacy but have added this request to our backlog.
Why can't we use the Skara Brae ferry during trade runs?
You cannot use teleporters while on trade runs and the ferry, while aesthetically a ship, is technically a teleporter.
Will you release an 8th character slot and another 20% house storage upgrade?
We have no plans to release these items.
Can you adjust the points required for the Artisan Festival trees for next year?
We have no plans to adjust the required point thresholds for the 2021 Artisan Festival.
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Customer Service
ACCOUNT RECOVERY VERIFICATION
For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.
If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).
Accounts that have been closed within the last year require the secret word and 2 pieces of information.
Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.
Information used for verification are as follows:
- Account name
- Email
- First and last name
- Date of birth
- Phone number
- Key codes
- Payment information (CC)
- Date account was open/closed
- State/country
ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
• How to create an account or log into my account?
http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
http://uo.com/account-management/
http://uo.com/faq/
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.
• To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonline.com for further investigation and a possible one-time reprieve.
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS
Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.
If you are having issues with your EA Origin purchase, follow this link to resolve the issue.
CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* - select Orders
3) Select issue*
4) Click on "Select contact option"
5) Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.
THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
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