Hello <<First Name>>,
This is the third in a series of emails to introduce our Community to our PVE PD to learn about how they operate and show how we as a community can support them in their efforts to protect and serve our community.
We live in a relatively safe community and this is due to the vigilance of our PVE PD responding to calls and proactively policing our streets and community. This sends a message to “would-be criminals” that they are not welcome in our City.
With our watchful eyes and calling when we see suspicious activity, we help the PVE PD to know where to follow-up and to prevent crime.
Response Times of our PVE PD Bring Help Quickly
Our patrol and dispatch officers work together to create quick communication when calls come into the station. Because our PVE PD officers know our city so well, they are able to move to streets, trails or beach locations directly.
As provided in the Police Ad Hoc Committee Report, the PVE PD provides response times that bring help to needed locations quickly.
Response time is the difference between when a call is received and when the first Officer arrives on scene. When a resident calls the (PVE) Police Department to report a crime (whether on 911 or the administrative phone number), the dispatcher starts obtaining information from the caller.
This information is entered into the Computer Aided Dispatch (CAD) system and a Call for Service is generated, including the date and time the call is received. This is considered pre-dispatch time.
The Dispatcher then assigns the call to an Officer who drives to the scene. This is considered travel time.
The combined pre-dispatch and travel time represent the total response time.
Many law enforcement agencies, particularly those that must hold calls until an Officer is available, only consider travel time as their total response time.
To interpret the following charts, it is important to note: calls for service are divided into three categories:
- Priority 1- A call for service that requires an emergency response, such as a crime in progress or a citizen in distress.
- Priority 2- A call for service that requires an immediate response, such as a non-injury traffic accident or a roadway hazard.
- Priority 3- A call for service that does not require an immediate response, such as a disturbing the peace call.
The Table below reveals the average response times for Priority 1, 2, & 3 calls for service in calendar year 2019. This data was derived directly from the timestamped computer CAD system; and was not manually collected.
Priority |
Pre-Dispatch |
Officer’s Response (Travel Time) |
Response Time |
Priority 1 |
00:35 |
02:03 |
02:38 |
Priority 2 |
01:14 |
03:29 |
04:43 |
Priority 3 |
01:18 |
04:20 |
05:38 |
1Taken from the PVE PD Police AdHoc Report, page 1
More information about our PVE PD
Congratulations to Our Newly Sworn Chief, Tony Best
At the City Council Meeting on Tuesday, April 13, 2021, Acting Chief Tony Best was sworn in as our new Chief of the PVE Police Department.
Tony has been with the PVE PD for 26 years and has worked his way up the ranks, serving as Captain and Acting Chief in the past year. Find out more about Tony on the City website.
PVE Neighborhood Watch is proud to have worked with Tony over the years and have enjoyed his enthusiastic support of our organization. He has provided helpful information in our special Zoom Events and in our PVE Neighborhood Watch Board Meetings.
Help us in wishing him success by sending a card, note or email (tbest@pvestates.org, PVE City Hall, 340 Palos Verdes Drive West, PVE 90274).
Thank you for all you do to keep Palos Verdes Estates such a wonderful community.
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