The City of Niagara Falls Planning, Building, and Development department initiated a new software program called CityView to process building and planning applications.
The CityView software launch was broken up into two phases: the first phase, which was funded by the Provincial government as part of the streamlining initiatives, and Phase 2, which was budgeted for through Council in 2023 for by-law enforcement and licensing.
The goals of Phase 1 were to improve efficiency, enhance data management and support decision-making, increase public self-serve online options, and optimize workflows. Phase 1 of this project is nearing completion.