At TLC, creating a community of care goes beyond supporting individuals with intellectual and developmental disabilities (IDD). It’s about fostering strong relationships with families and empowering staff to provide the best care possible. Behind the scenes, TLC’s Client Services team, led by Emily Farina, plays a critical role in making this happen. We recently caught up with Emily Farina and Leslie Byrd, the team’s Family and Client Specialist, to chat about their unique roles at TLC.
As Service Operations Manager, Emily streamlines processes to ensure efficiency in TLC’s therapy department. From scheduling assessments to providing administrative support, her work allows staff to focus on direct care. “It really is a family,” Emily says. “Our processes are built to support both clients and staff, ensuring everyone feels valued.”
Leslie, TLC’s Family and Client Specialist, bridges the gap between families and staff in TLC’s residential programs. She handles administrative tasks such as medication updates and annual forms, giving Direct Support Professionals more time to focus on clients. “My work helps lighten the load for frontline staff so they can prioritize care,” Leslie shares.
Together, Emily Farina and Leslie Byrd, as well as two additional team members, Leslie Beideman, Clinical Intake Coordinator, and Abby Watson, Interpreter/Administrative Support, embody TLC’s mission-driven culture—one rooted in kindness, intentionality, and growth. At TLC, every client and staff member are seen, supported, and empowered to thrive. This is the heart of TLC’s community of care.
