Health and Care Services:
Tell us, tell others, make a difference 

We always want to hear your experiences of health and care services, so that we can learn where they are performing well and where they can improve.

Our Feedback Centre, allows you to tell us how services are delivering for you.

Examples might include:

• Your visit to the Pharmacy to collect a prescription
• Your latest check-up at the dentist
• How easy you are finding it to register with a GP
• Getting support with access to care services for you or a loved one
• Your stay in hospital and experience of discharge

Why not spend a few minutes telling us whether you are finding services good, bad or indifferent each time you use them.

You can also see what other people have said. 

If you deliver a service, then do take a look and see what people have said. You can also provide responses to the reviews.

What we've heard in the last 12 months 

How we use your feedback

We may share published reviews or the themes they contain with commissioners and providers so they can understand your experiences and use your feedback to make positive changes.

This includes the East Sussex Health & Wellbeing Board, the Health Overview and Scrutiny Committee, NHS Sussex, ESCC Adult Social Care and individual services.

Over the last year, Feedback Centre reviews have contributed to us:

• Highlighting challenges in access to NHS dentists and some GPs. 
   
• Raising concerns over complaints processes and the timeliness and quality of responses.
   
• Flagging variable access to pharmacies, especially out-of-hours.
   
• Engaging directly with services to resolve specific concerns or issues. 
   
• Sharing positive experiences of health and care professionals, including responsive, timely and patient-centric care, with services. 

Contact Us

If you have any queries or questions about the Healthwatch East Sussex Feedback Centre, then please contact us via:

Telephone: 0333 101 4007 Monday - Friday (10am - 2pm)

Email: enquiries@healthwatcheastsussex.co.uk