SDN Insider Newsletter - 21 Dec 2023
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Dear Service Design Insider,

We are very happy that you are part of this global community. Sharing content, volunteering in events and initiatives, and challenging us with your questions, ideas, and criticism. We are the largest service design community worldwide - and together, we want to accelerate the influence and impact of service design. More about this in January, when I will talk about the SDN mission and objectives for 2024 plus!

For now - have a great end-of the year season. Read the Touchpoints you missed! Dive into the SDGC23 videos, pick some new year resolution academy courses, and most of all, have a wonderful time with your friends, family, and loved ones.

Happy reading, service designers! ✨

Warmest regards,

Birgit Mager

SDN President
In the spirit of the holiday season, enjoy a substantial discount on professional membership fees if you join before January 15, 2024. Use the code SDN24 on our website and benefit from a 25% discount on professional membership! 🌟
Redeem the code now!
If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section. 🔁
Grab your tickets now!
🧡 Meet Anna Han (She/Her) and Lea Sevšek (She/Her) - the newest members SDN Young Talent Board, joining existing members Jihee Hwang (She/Her) and Jaidon Lalor (He/Him) 😘 Catch all of them in the upcoming SDN Next Gen Conference!
Pre-register now!
✨ The Service Design Network proudly announces Adam Cochrane (He/Him) as our new Conference Director along with Susan Hosking (She/Her) for the upcoming conference at Helsinki in 2024! 🇫🇮 Want to stay updated with the conference highlights?
Fill out this form!
Check out this article by Nikita Ghugari (She/Her), Co-founder and Design Strategist at Xeno Co-lab of the issue Touchpoint Vol. 10 No. 3 - Managing Service Design.
In this article of the issue Touchpoint Vol. 12 No. 1 - Embracing change, Dr. Tina Weisser (She/Her) shed some light on the successful implementation of the service design projects! 🚀
'What does your brand stand for?' 🤔 Uncover the essential ingredients that shape a compelling brand and service experience!
Work on three dimensions: leading yourself, your team, and the organisation. Mastering these three perspectives is the foundation for leading successfully.
Mark your calendars! SDGC24, Designing for Impact, unfolds in Helsinki from October 2-4, 2024. Stay tuned for exciting updates in the new year!
📣 Come one, come all! 📰 Extra, extra! Big news! You can mark 12 April 2024 as busy, because that's the date for SDN Young Talent Board's next SDN Next Gen Conference 🎉
We are excited to share the full recording, and additional resources based on the interview and Q&A with Marc Stickdorn (He/Him) on Journey Management or Journey Maps operations.
Smart Design hosted the Service Design Network (SDN) New York Chapter for an encore presentation from the SDN Global Conference in Berlin.
Check this our Insider Interview with Andrea Goebel (She/Her),
Design Principal, IBM iX Dach.
Want to get in touch with the global SDN community?
Easy - just join our Slack channel. :)
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Service Design Network GmbH
Mülheimer Freiheit 56
51063 Cologne
Germany

E-mail: info@service-design-network.org

Commercial register number: HRB 72523
VAT number: DE277427318
President: Prof. Birgit Mager, Vice President: Jesse Grimes
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