Hi Dr. Marco!
Thanks for writing in. Given the definitive and metric-based nature of health care, you are a wise man for looking to OKRs for help. I definitely have some thoughts to take your OKRs from good-to-great — let’s dive in!
Starting off with your Objective, I think we can simplify things quite a bit. Right now your Objective (and KRs, but more on that later) contains both the problem and the solution. Remember, you want to state your Objective as succinctly as possible — the fewer words the better. What is the core problem you want to solve? It sounds like, when you get down to it, you’re having issues with stroke treatment. Why not state your Objective as “Collaborating neurology teams treat strokes more efficiently.”? Simple, to the point, and impossible to misinterpret.
Now onto the KRs. It sounds like you’ve created terrific and specific steps to treat strokes more efficiently — however, those steps aren’t true Key Results. If you develop a responsibility assignment matrix, what would that improve about your team’s operations? What metric would tell you that operations were more efficient? Same with writing a care map for each patient. How would you measure that patients with personalized care maps had better outcomes? What would be the most important improvement in care, e.g. speed of treatment or accessibility of patient information to the full care team?
Finally, once everyone completes a full job rotation cycle, then what skill or process would improve? By how much? What are the most important metrics that will let you know when you’re treating strokes more efficiently?
Perhaps your OKR could look something like this:
(Disclaimer: Even though I consulted a doctor friend for these suggested metrics, this is by no means an official recommendation)
The above OKR will work as a guide to the broader issue, so the next step would be to have each unit (or type of clinician) write their own OKRs that will clarify their contributions to the greater goal — just make sure you’re all aligned with the same purpose.
Thanks for writing in, Marco, and best of luck to you on your OKR journey.
Sincerely,
Billy from the What Matters Team
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