We hope this message finds you and your little ones in great spirits as we embrace the possibilities of a brand-new year filled with health, happiness, and exciting adventures. As your child’s healthcare team, we are grateful for the trust you've placed in us. The past year has been filled with heartwarming moments, and it has been a joy watching each child grow and thrive under our care.

As we step into 2024, our commitment to your children's well-being remains steadfast. We're excited to be part of their journey, providing personalized and compassionate healthcare to ensure their continued growth and development.

In the spirit of the new year, we encourage you to schedule regular check-ups for your little ones to monitor their health and address any concerns promptly. From routine vaccinations to developmental milestones, we are here to support you in every aspect of your child's health. We understand the unique challenges that come with parenthood, and we want you to know that our team is here not only as healthcare providers but also as a resource and support system for your family. Feel free to reach out if you have any questions or concerns, or if you simply want to share the exciting milestones your child reaches in the coming months.

As part of our commitment to providing you with the best possible healthcare experience, we would like to take a moment to remind you to review our office policies. Ensuring a smooth and efficient experience for you and all our patients is a top priority. By familiarizing yourself with our policies, you can help us maintain a supportive and organized environment. The policies cover various aspects, including appointment cancellations, prescription refills, insurance updates, and more.

Taking a few minutes to go through these guidelines will not only help you navigate our services seamlessly but will also contribute to the overall efficiency of our practice.
We’ve taken the liberty of listing a few policy reminders in this newsletter. You can find our complete office policies on our website at www.piedmontpediatrics.org or request a printed copy during your next visit. If you have any questions or require clarification on any policy, please don't hesitate to contact our office.
We are here to assist you and ensure that your experience with us is positive and stress-free.

May 2024 be a year filled with laughter, learning, and countless moments of joy for your family. We look forward to being a part of your child's health and happiness in the upcoming year and beyond.

Thank you for entrusting us with the care of your little ones. Wishing you and your family a fantastic New Year!

 

Life is busy. Juggling your day-to-day schedule and staying on top of your family's health care can be a challenge, but our patient portal can help. Access your child's medical records 24/7 from your home, office, or smartphone. You can access the Patient Portal through our website at www.piedmontpediatrics.org.
 

Secure Communication 

Secure messaging is a feature of our patient portal. You can use it to contact us about non-urgent medical questions and medication refills. We will communicate with you via the portal for lab results and non-urgent communication to link all communication within your child's chart.

Convenient Access To Medical Records

From the patient portal, you can review a complete health information summary for each child in your care, including:

 Patient Forms
Most recent well-child visit date and upcoming appointments
Historical visits and visit summaries
A summary of labs and medical tests
Problem list, allergy list, and medication list
A complete immunization record, available for download
Growth parameters, available to download

See the My Kid's Chart User's Guide to familiarize yourself with all of the features currently available. 


 

                                                       

 

 

Missed appointments and late cancelations/rescheduling represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We require at least a 24-hour notice for any cancellations or rescheduling of a previously scheduled appointment. Failure to cancel or reschedule your appointment 24 hours in advance will result in a $50.00 administrative fee per appointment. These fees are not covered by your insurance company and are the sole responsibility of the guarantor on the account.

For added convenience, you can submit your appointment cancellation request directly through the patient portal or use our website to make the cancellation request. If you don't have access to the patient portal, you can send us a portal registration request. Please find the links below:



Need to Register? Click Here.
We encourage all families to sign up for the patient portal.





 

For patients taking ADHD medications, it's important to schedule a medication check appointment every 3 months. Telemedicine appointments are available for the 3- and 9-month checks, while the 6-month appointment must be conducted in person. The 4th appointment, usually the well check, serves as a medication check too. Please note that medication refills are contingent on being up to date on these checks, so ensure timely scheduling to avoid running out. In some cases, we may prescribe 3 months of medication, requiring monthly calls to your pharmacy for each new prescription.

For patients on anxiety/depression medications, a medication check every 6 months is necessary, with one of these coinciding with the well-child check. Refills for anxiety/depression meds are dependent on keeping up with checkups. All refill requests should be submitted through the portal, and it's advisable to confirm medication availability with your pharmacy before making a refill request.

                                                          

 

 

 

Piedmont Pediatrics is committed to providing you with exceptional care. As you know, many changes have taken place in the healthcare industry. Amongst these changes is the rise in administrative costs of operating a doctor's office. Services that were once covered by insurance are now either partially covered, covered under certain medical necessities or not covered at all. We want to continue to provide the highest quality of medical care to our families, but unfortunately, this includes providing services that are no longer covered by your insurance company. Over the past several years, Piedmont Pediatrics has absorbed the cost of these non-covered services. In the current environment, this has become unsustainable.

After much consideration, Piedmont Pediatrics finds it necessary to charge an Annual Administrative Fee (AAF) of $20.00 per patient with a maximum of $50.00 per family with three or more children. This fee is intended to help cover services such as maintaining medical records, prior authorizations, completion of immunization records, school forms, sports forms, FMLA forms, daycare forms, insurance filings and applications, email correspondences, etc. Your insurance company will not cover the annual administrative fee or any of these services. Your out-of-pocket expenses will be lower by charging an annual administrative fee than charging you for individual services.

All patients that are up to date with their annual administrative fees will allow our staff to provide you with consistent, efficient, and timely patient correspondence, medical record maintenance, and completion of forms throughout the year. You may speak with a receptionist to pay your Annual Administrative FEE (AAF).