Piedmont Pediatrics AutoPay Policy

To streamline our billing and payment system and to provide a seamless, convenient way for patients to pay their bills, effective immediately. Like hotel payment models, you are asked to swipe a credit card number when you check in and the information will be held securely until your insurance provider has paid their portion for the services rendered and notified us of the amount your policy determines falls to patient responsibility.

The Process

Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to you and our office showing the amount of your total patient responsibility. You will typically receive the EOB before we do, so if you disagree with the patient responsibility balance owed, you must contact your insurance carrier immediately.

• We will enter all pertinent payment information into our system when we receive the EOB. You will then receive an email notifying you of your patient responsibility portion. Your credit card will be charged within 24 hours of receiving the email. After your card is charged, you will receive a second email containing a copy of the receipt.

Your card on file will only be charged for the following:

• Visit payments not collected from you at the beginning of your visit, such as copayments, co-insurance, and deductibles.
• Any non-covered services and/or denial of coverage by your insurance company.
• No show or late cancellation charges.
• Self Pay payments.
• Outstanding balances.

If the credit card we have on file for you changes, please notify our billing team IMMEDIATELY. You can leave an HSA (Health Savings Account) or Flex Plan Card on File. You may also pay for your visits with cash or a personal check when services are rendered. You may revoke your authorization to keep your credit card on file by submitting a 15-day notification in writing.

 

Should you decline to participate in the Autopay option, a billing fee of $5.00 will be added to your account for any balances we must attempt to collect by mailing a formal monthly statement.

If there is a problem with your bill/claim and it is brought to our attention after your card payment process, we will investigate it. If we owe you any money, we will refund it to the same card within five business days of the resolution of the issue.

Please contact our billing department today at 404-351-6662 ext 7 to start the AutoPay enrollment process or to check the status of your Autopay Enrollment.
 

If you have questions about our AutoPay policy, don't hesitate to contact our billing team.