Update February 2024 View in browser

The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

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Happening on Live

Producer Notes

Greetings Everyone,

We are well into the new year and the team is busy at work, continuing our efforts on Ultima Online: New Legacy as well as updates to our current production shards.

We are working closely with our alpha testing team to bring a beta version of Ultima Online: New Legacy to the world by this summer. If you would like to participate in the beta, please keep an eye on UO.com to signup! Barring any unforeseen delays, our goal is to launch Ultima Online: New Legacy in September to celebrate the 27th Anniversary of Ultima Online! We cannot wait to share this exciting new world with you all!

We've also got an exciting year ahead for our production shards. Highlights include updates to PvP, new Veteran Rewards, updates to the Black Market, and our next live event: Shrouded Sails! PvP updates will be coming to TC1 soon, and it is imperative that those interested take part in the testing & feedback of those changes so we can effectively address any concerns.

We'd like to address two important matters on the Korean shard. Firstly, the Vendor Search function isn't translating effectively from English to Korean, and we're actively seeking a resolution.

Secondly, a reminder about Auction Safes: if you're selling your house, please ensure to remove your Auction Safes. Post-transfer of ownership, the safe doesn't transfer, leaving the original owner unable to retrieve any items left inside.

Congratulations to Phreak on winning the Gargoyle side Abyss House! A friendly reminder to participants in the raffle stone: winning requires removing one of your houses, and the original house will be condemned.

Our new Community Manager has been organizing various contests to celebrate special days. Here are the recent winners:

November Harvest Festival Storytelling Contest: Cinderella of Sonoma
December Holiday Season Backpack Art Contest: Sadie of Atlantic
February Valentines Day Contest: Reinquist of Great Lakes

Finally, let's review Customer Support actions for January:

5 cases of Solicitation
22 cases of Macroing
29 cases of Multiboxing
24 cases of Disruptive Behavior
1 case of Abuse of Game Mechanics

See you in Britannia,

Bonnie "Mesanna" Armstrong
Producer

Publish 117

We are targeting a spring release of Publish 117. Publish 117 will include the following,

PvP Updates - These updates are focused on feedback we received in this thread. While we were unable to address every concern, we are confident in the upcoming changes as a solid starting point. Additional PvP updates based on feedback are scheduled for the future!
Vet Rewards - We have some exciting new vet rewards in the works, including,
- New Monster Statuettes
- Enchanted Gardening Shears - quickly harvest from all your plants!
- Greenhouse - more space to store all your finest flowers and peculiar plants!
- Decorative Lava Pool - add a little heat to your castle with this bubbling behemoth!
- Decorative Ultima Dragon Deco Pack - flags, banners, and more sporting the iconic Ultima Dragon!
Black Market Update - new items for purchase in the black market!
Spring Event: Shrouded Sails! Take part in a hunt for the most prized possession of some of Britannia's most notorious pirates- their hats! Battle pirates and plunderbeacons, ransack ship cargo, dig up treasure chests, fish up treasures from the deep, and try your mettle against a pirate brawl as you collect pirate hats to turn in for treasures!

We look forward to sharing more details on these changes and more!

Ultima Online: New Legacy

We want to thank all of the Alpha testers who spent time exploring New Legacy! We are still hard at work building out this new Ultima Online experience and can't wait to share it with everyone! If you are interested in future testing opportunities, keep an eye on UO.com!

Bugs Update

We recently received a request on the forums for some updates on outstanding bugs - we've culminated the list and wanted to share our findings.

1. Houses are going improper after they are customized therefor not allowing you to customize when you want.

This will be corrected in Publish 117.

Customer Service

ACCOUNT RECOVERY VERIFICATION

For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.

If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

Accounts that have been closed within the last year require the secret word and 2 pieces of information.

Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.

Information used for verification are as follows:

Account name
Email
First and last name
Date of birth
Phone number
Key codes
Payment information (CC)
Date account was open/closed
State/country

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.

• How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/

PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

• To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.

TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonline.com for further investigation and a possible one-time reprieve.

IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.

EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:

1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* - select Orders
3) Select issue*
4) Click on "Select contact option"
5) Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.

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