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Newsletter - March 2024

Welcome to our March newsletter

This month our newsletter includes:

Directors Update

Throughout March the team at Healthwatch East Sussex have been busy sharing our Rye Listening Tour Report which we published at the end of February.

To date it’s been widely shared throughout our networks and we presented it at the East Sussex Health and Wellbeing Board meeting in March.
Over the next few months, we will continue to share the findings whilst following up the recommendations, especially the focus on accessibility of services. We will keep you updated on progress via future newsletters and on our website.  

I am pleased to share that East Sussex Community Voice, our host organisation, has been successful in achieving 'Investors in Volunteers' accreditation. You can find more information about this towards the end of this newsletter.
 
I would like to take this opportunity to say a huge thank you to all the incredible hard-working volunteers that support Healthwatch East Sussex. Their commitment and dedication is central to everything we do, and we couldn’t do it without them.

Veronica Kirwan
Executive Director
East Sussex Community Voice, delivering Healthwatch in East Sussex

Latest news and updates

Order repeat prescriptions in good time ahead of the Easter Bank holiday weekend. 


In your preparations for the Easter Bank Holiday weekend, don’t forget to order any repeat medications in good time, as GP practices will be closed and pharmacy opening times are likely to change.

To find an open pharmacy near you this Bank Holiday, you can visit the NHS England website via the link below.
Easter 2024 Bank Holiday Pharmacy opening times

Healthwatch East Sussex share their Rye Listening Tour findings with the East Sussex Health and Wellbeing Board


On the 5th March, our Executive Director, Veronica Kirwan and Communications Officer, Alexandra Hawkins presented our 2023 Rye Listening Tour Report at the East Sussex Health and Wellbeing Board.
 
This was an opportunity to share what residents of Rye and the surrounding villages told us during the tour with local health and care decision makers.
 
 
Residents told us they generally experienced a good quality of care, and appreciated the efforts of those delivering health and care services.

They also told us where they thought development and improvements could be made, including:
  • the impact the current public transport system was having on people getting to services and appointment
  • the lack of outreach services being available to people in Rural Rother
  • the effects of cost-of-living on people's wellbeing 
Following our presentation members of the board were able to comment and ask questions.
Read more here

Get your blood pressure checked


High blood pressure is the largest known single risk factor for cardiovascular disease (CVD). It can lead to heart attacks, strokes and dementia.

CVD causes 1 in 4 deaths in England - around one death every four minutes and is a leading cause of disability.
As the condition usually has no symptoms, it is estimated that 4.2 million people in England have undiagnosed high blood pressure. The only way to know is to get a blood pressure test, which is a free, simple, non-invasive procedure.
 
If you're aged 40 and over, you can get a free blood pressure check at your local participating pharmacy, without needing to book in advance.
 
Find a pharmacy that offers free blood pressure checks near you by searching “pharmacy blood pressure check” or visit the NHS website directly via the link below.
NHS - Find a Pharmacy

What we are hearing, monitoring and doing? Quarter 3: October to December 2023
 

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.
 
You can read our latest summary over on our website by clicking the button below.

What we are hearing, monitoring and doing: Oct to Dec 2023

Children's mental health webinars launch for parents and carers


A series of online videos to help parents and carers support their children to manage a wide range of mental health conditions are now available.
 
The webinars are available to access via the Sussex Partnership website.

Thousands of parents and carers across Sussex have benefited from the webinars that have already taken place.
 
The webinars are available to watch here and are part of rolling monthly programme.

Sussex Surgical Centre – name announced for new facility at Eastbourne

The name of the new elective surgical facility at Eastbourne District General Hospital has now been formally announced as the ‘Sussex Surgical Centre’.

The name had been chosen after a competition amongst NHS staff who had the opportunity to put forward their choices for a name for the new facility.

The Sussex Surgical Centre name is a combination of two winning entries, reflecting the role of the new centre and how it will support not just care in the Eastbourne and East Sussex areas, but across the whole of Sussex.
 
The project will deliver a modern, purpose-built day surgery unit which will include a preassessment area, four theatres, admission, recovery and discharge space as well as support facilities.

It will be open from 7am to 11pm and conduct procedures from 8am to 6pm, initially five days a week before moving to six days in the future.
Read more here

Healthwatch England response to the increase in dental charges

On the 7th Match, the government announced that NHS dental fees will go up by four per cent from 1 April.
 
Responding, Chris McCann, Healthwatch England’s Director of Campaigns said:
 
“We are disappointed that the government has rejected our call to freeze NHS dental charges this year.
 
“Our latest research shows that one in five people are put off going to the dentist because of cost. This is up from 15% in March last year. Worryingly, 40% of those experiencing the greatest financial pressure said they had avoided going to the dentist because of cost, compared to just seven per cent of people who said were very comfortable.
 
“The rise in dental charges is compounded by that fact that last year’s increase of 8.5% was the highest on record.
 
“And while it’s true that some people are entitled to exemptions from NHS dental charges – they may not be able to benefit due to other dental pressures.  We’ve heard from women during pregnancy and after birth, who don’t end up receiving free NHS dental care they’re entitled to, because they can’t find an NHS dentist able to see them during this period.
 
“There is a twin crisis of access and affordability in NHS dentistry that must be tackled. We’re calling on both DHSC and NHS England to ensure they fully promote the exemption categories and also the NHS Low Income Scheme which can partly but not fully cover dental charges for those who qualify.”
Read more here

Bowel Cancer Awareness Month


April is Bowel Cancer Awareness Month, an annual opportunity to raise awareness of bowel cancer and funds to support our work. 
 
Nearly four in ten people can't name a single symptom of bowel cancer, despite it being the fourth most common cancer in the UK.

Knowing the symptoms, and acting on them, means that bowel cancer can be diagnosed earlier when it is more treatable and curable. But fewer than four in 10 people are diagnosed at the early stages.
Bowel Cancer UK have a range of resources to help people learn about the symptoms of bowel cancer, including a symptoms diary to help you to record changes to your health.

For more information about how you can get involved with Bowel Cancer Awareness Month this April click the link below.
 
More information

Healthwatch in Sussex feature in Healthwatch England’s Annual Report


On the 13th March 2024, Healthwatch England published their 2022-23 annual report ‘The Value of Listening’.
 
The report highlighted the value of the voices shared with Healthwatch over the last 12 months in shaping health and care services.
 
In the report you can read about their work, activity carried out by local Healthwatch across the country, as well as the next steps they plan to take to shape the NHS and social care nationally.
This year, work carried out by Healthwatch in Sussex (East Sussex, Brighton and Hove and West Sussex) to develop a Sussex-wide understanding of people’s experiences of accessing or seeking to access dentistry features in the national report.
 
The feature highlights how the three local Healthwatch’s collaborated to understand local people’s experiences of accessing dentistry and fed what we heard in response from NHS Sussex who committed to:
 
“ensure this feedback is central to our work as we work with dental providers this year to set out immediate and longer-term areas of improvement.”
 
This demonstrates the impact sharing your experiences with Healthwatch can have on local health and care services.
Read the report here

HWES Information and Signposting team visit St Wilfrid's Hospital 


Last week our Information and Signposting Advisors visited St Wilfrid’s Hospice, Eastbourne, to hear more about the Hospice and the services they offer. 
St Wilfrid’s provides high-quality care for people across Eastbourne, Seaford, Hailsham, Uckfield, Heathfield (and all points between) with life-limiting conditions. 
 
Their expert teams support the physical, emotional, psychological, spiritual and practical needs of patients, and their families and carers. This is in the hospice building, in patients’ own home and in local care homes.  
 
St Wilfrid's also offers support to any bereaved person living in the catchment area; whether or not their loved one was cared for by the Hospice. This includes running an informal support group and welcoming space at the Hospice for anyone who’s experienced a bereavement.
 
Visit www.stwhospice.org or call 01323 434200 for more information.

Healthwatch -  What we have heard about health and care services in East Sussex

Our ‘You Said, We Did’ resource is monthly document, that highlights how we have responded to enquiries received by our Information and Signposting Service, as well as some of the wider actions we have taken in response to cross-cutting health and care issues. 
 
The February 2024 edition of the ‘You Said, We Did’ resource is now live over on our website, and includes information on our activity, such as:

You Said:
We heard from an individual who has been suffering from long-term back pain but has been unable to get an appointment with their GP.
 
We Did:
We advised them that patients can now make a self-referral for physiotherapy services directly to the musculoskeletal (MSK) team. The physiotherapist should be able to refer on for further MSK treatment should it be necessary.
 
You Said:
We spoke to an individual with chronic obstructive pulmonary disease (COPD) who wasn’t using inhalers as often as they should as they were struggling to afford the prescription costs.
 
We Did:
We told them about the NHS Low Income Scheme, that helps to cover the cost of health care such as prescriptions, dental and eye care, and travel costs.
 
You Said:
We heard from an individual who wanted their contraceptive implant removed, and to discuss alternatives.
 
We Did:
We told them they could speak to their GP or access the East Sussex sexual health service free of charge, and shared details of how they could make contact.
  
You Said:
We heard from an individual not currently registered with a GP but wished to do so. They were also seeking mental health support. They had an HC2 form which entitles access, but it is out of date.
 
We Did:
We provided contact details of which GP to register with and explained the process. We shared details of Health in Mind and explained their services. We provided a link to enable renewal of the HC2 form.

To read the full February document visit our website via the link below.
‘You Said, We Did’ – February 2024
Tell Us Your Experiences
 
Please tell us your experiences of local health and care services via our Feedback Centre and let us know how this has been for you.
 
We want to hear if it has been good, bad or indifferent.
 
Help and support with Health and Care
If you need help or support related to health or care, then please contact our Information & Signposting Service via
 
Tel: 0333 101 4007
Email: enquiries@healthwatcheastsussex.co.uk

Our volunteer activity

East Sussex Community Voice has been awarded Investing in Volunteers


We are pleased to announce that our host organisation, East Sussex Community Voice has been awarded Investing in Volunteers.

Healthwatch East Sussex is proud to part of an organisation that values it’s volunteers. They are an integral part of Healthwatch, they are the voices of our communities and ensure patient and public voices are heard and listened to.
Over the Last 12 months our team have worked hard to demonstrate our commitment to volunteering within ESCV and Healthwatch East Sussex.
 
Achieving the Investing in Volunteers award shows our communities, partners and volunteers that we are a volunteering first organisation. Our volunteers were involved in the application and assessment, meeting with the assessor to talk about their experience of volunteering with us.

We will continue to work to provide valuable volunteering experiences which are rewarding.
 
If you are passionate about ensuring patient, public and community voices are heard get in touch to find out about volunteering with ESCV and Healthwatch.
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