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Accessibility updates
Read on for exciting updates on our Convo Proof of Concept, newly accessible LIRR stations, Phase 3 of the Access-A-Ride E-Hail Pilot, G Line service changes, and new resources to help demystify elevator replacements!

Summer G line shutdown

As of June 28, parts of the G line were shut down for the summer to allow for signal modernization work, which will result in more reliable service for the 160,000 daily riders who use the line. This allows work to be done more quickly and efficiently and helps cut down on long-term overnight and weekend closures. Riders of the G line can look forward to better G service and cleaner, more modern stations when the full G line reopens in the fall.  

Close-up of a sign on the front of the street-level elevator at Metropolitan Av "G" subway station.
Check out our webpage on the G line shutdown for more information on communication-based train control (CBTC), accessible travel options, trip planning, and to stay in the know regarding this project. You can also use the trip planner on the MTA website or app to plan your trip.

Here’s the schedule and accessible travel tables for all three phases of the shutdown: 

As always, check the elevator/escalator status page for real-time information and directions that reflect service changes. 

Celebrate Disability Pride Month with us! 

July is Disability Pride Month! While we celebrate Disability Pride every month at the MTA, July allows us to mark the 34th anniversary of the Americans with Disabilities Act (ADA) and take a specific moment to acknowledge the experience and importance of people with disabilities to our city and region. Learn more about our plans for the month. 
 

Webinar July 9: Expanding Access for All Event with the New York Transit Museum

Tuesday, July 9 6pm-7pm

Join the MTA Accessibility team and the New York Transit Museum to discuss the history of accessibility at the MTA and look to the future of accessibility beyond the requirements of the ADA. Accessibility at the MTA does not only consider those who identify as having disabilities—we are working to build a system that is welcoming, safe, comfortable and accessible to all.  

Learn more about new technologies and solutions that the MTA is testing across subways, buses, and paratransit to make that vision of a universally accessible system a reality, and how you can be part of this movement. Register now for this virtual event

 

“Nothing About Us Without Us”  NYC Public Schools Art Competition Winners' Work Displayed in MTA Stations for Disability Pride Month

MTA joins New York City Public Schools to celebrate the annual Disability Pride Visual Arts Contest, a competition that honors the resilience and achievements of individuals with disabilities in their ongoing pursuit of equity, access, and inclusion. More than 70 students in kindergarten through 12th grade submitted individual and group artwork in line with this year’s theme, “Nothing About Us Without Us.”  

This year, for the first time ever, the ten finalists and one grand finalist will have their work displayed across all MTA subway stations and train cars during the month of July to celebrate Disability Pride Month!


Disability UNITE Festival 

Sunday July 14 
disabilityunite.org

Join us to celebrate Disability Pride at the Disability Unite Festival 2024! Come together with friends and family at the Central Park Naumburg Bandshell to celebrate community and commemorate the 34th anniversary of the Americans with Disabilities Act (ADA). The Festival will include resource booths from dozens of organizations plus music, dancing and more at the bandshell. If you attend in person, look for us the MTA booth for more information and resources on our Reduced-Fare OMNY fare payment program, strollers on buses, and more. We hope to see you there! You can also follow the action virtually if you cannot attend in person.

Access-A-Ride (AAR) updates

Spring On The Move newsletter

Check out the spring edition of AAR's On The Move newsletter. Learn about using MY AAR, connecting to paratransit outside of NYC, AAR's new electric vehicles, and more. 


E-hail phase 3

We’re excited to launch Phase 3 of our popular Access-A-Ride on-demand E-Hail program. This program has been ongoing in different iterations since 2017. Riders who were in Phase 2 of the program will get either 25 or 40 rides per month with up to a $60 subsidy for each trip. The initial charge of $4 will remain the same. We hope to add more customers in the fall. The program will run at least through the end of 2024. 

Copiague, Amityville and Lindenhurst LIRR stations now fully accessible! 

The Copiague, Amityville, and Lindenhurst Long Island Rail Road stations are now fully ADA-accessible! These stations serves over 100 combined eastbound and westbound trains a day.

MTA Chief Accessibility Officer Quemuel Arroyo and MTA leadership celebrated with advocates and elected officials at Copiague station last month. 

Elevator modernization projects

Ever wonder why elevators need to be replaced and just what goes into that process? Wonder no more! This new elevator modernization webpage and explainer video from MTA Accessibility detail why elevator modernization is necessary, and what happens during the elevator capital replacement process.

Innovative accessibility features: we need your feedback!

Ever wonder what those colorful QR-type codes are in some subway stations? Those aren’t QR codes, they’re NaviLens codes!

Hand holding a phone pointed in the direction of a NaviLens code in the background above a sign that says “Lincoln Center”. The phone screen shows NaviLens information.
NaviLens is an innovative wayfinding mobile app that gives step-by-step directions by scanning the colorful codes. NaviLens can give audio, visual, and/or haptic (vibration) feedback to help you get where you're going. While NaviLens was designed for people who are blind and low vision, customers with other disabilities that make wayfinding difficult, as well as English Language Learners, can find NaviLens helpful.
Thanks to the support of state Senator Brad Hoylman-Sigal, you may have seen these codes in subway stations on the West Side. We’ll be rolling out Navilens on all subway cars and stops along the 6 line and all buses and stops along the Bx12 route later this year! Check out this awesome video of a blind customer in Brussels using NaviLens in conjunction with tactile paving!

Check out our website to see stations where you can use NaviLens and other features funded by Senator Hoylman-Sigal, and please send us your feedback! 

Convo live ASL interpretation at Customer Service Centers 

Close-up of a convo QR code. Green background reads "Convo. Scan for ASL interpreter."
In case you missed it, the MTA completed a month-long proof of concept with Convo, a service which provides live ASL interpretation through a smartphone. Through the Transit Tech Lab Customer Experience Challengewe tested Convo at the Customer Service Centers at 34 St–Penn Station and 42 St–Times Square.
If you had a chance to use Convo, please email accessibility@mtahq.org with your feedback. 
Be sure to check new.mta.info to make sure you have the most up-to-date service and elevator status information when preparing to travel in our system, especially with summer planned work.  
 
As always, feel free to contact us at accessibility@mtahq.org.
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