'At Your Service, Niagara Falls' Customer Service Strategy Community Engagement
NIAGARA FALLS, ON - To meet the evolving needs of our citizens, the City of Niagara Falls is launching a new service delivery model: 'At Your Service, Niagara Falls,' a new customer service initiative designed to enhance and streamline service delivery in alignment with the priorities identified in the 2023-2027 Strategic Plan and the Niagara Falls Customer Service Strategy.
This model focuses on making it easy for the people we serve to get the right information and help using their preferred methods. Our goal is to get things done quickly and seamlessly. 'At Your Service' will roll out citywide, impacting many parts of the City's operations and service delivery.
We are seeking feedback to better understand and address the needs of our customers, residents, visitors, and businesses. This input will inform the Corporate Customer Service Standards.
Sharing your feedback is easy:
- Take the survey
- Complete the survey online or request a hard copy, by the Wednesday, April 30th deadline.
- The survey takes approximately three minutes to complete.
- Share your questions and comments with the project team
To learn more, visit the City's engagement site, letstalk.niagarafalls.ca/atyourservice.
For more information, contact:
Stephanie Young
Manager of Customer Service
City of Niagara Falls
syoung@niagarafalls.ca
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