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Bedside Patient Engagement: Enhancing the inpatient experience

“Patient satisfaction” can be impacted by—seemingly—anything and everything, from clear communication to what the provider is wearing. As such, identifying tangible, practical solutions to patient satisfaction can be tricky; but just as Jetblue built a brand on in-seat entertainment, it turns out a little screentime may be the answer to many ills. Bedside patient engagement solutions have put their stake in the ground as a potential solution for patient satisfaction scores, improving patient engagement in care, and streamlining clinical workflows.


Beyond patient outcomes, bedside engagement solutions could offer financial and operational advantages. For example, use of patient communication boards—to some extent the analog version of digital bedside tools—can result in higher HCAHPS scores, which can directly impact reimbursement. By automating routine communication and giving patients more control, these platforms aim to also free up nurses and staff for higher-value clinical tasks rather than fielding non-clinical requests.


What Is Bedside Patient Engagement?

Bedside patient engagement refers to hardware and software solutions that allow patients to access entertainment options, request services, review their care plans, receive education about their diagnosis or procedures, and potentially complete telemedicine visits. A key component of these systems is EHR integration, which allows real-time syncing between bedside interfaces and a patient’s medical record, ensuring the information provided is personalized, while also allowing providers to track patient engagement with educational content or care plans.


Bedside Patient Engagement History and Tech

Early bedside patient engagement tools were largely entertainment-focused, offering patients access to television, meal ordering, or basic hospital service requests. Over time, the growth of EHRs and value-based care models encouraged the expansion of these tools to include personalized health education, interactive care plans, and real-time communication with care teams.


Within this category, hardware systems may include in-room tablets, smart televisions, and bedside interfaces. However, many hospitals already possess the necessary hardware infrastructure, and may only need new software to support these initiatives. In all cases, integration with both digital and physical hospital systems (i.e. the EHR and environmental controls like lighting) is common.


Vendor Landscape: Key Players in Bedside Engagement

Likely the greatest practical consideration for health systems looking to add these solutions is whether they include both hardware and software, or whether the software integrates with existing hardware.


Where This Technology is Headed

Looking ahead, as both care plan management and virtual nursing tools grow more robust with AI, bedside patient engagement will likely become another component in the “AI hospital room of the future.” Hospitals may use predictive analytics to push targeted educational content based on a patient’s condition and engagement history, and increasingly leverage telehealth through patient engagement consoles, allowing specialists, case managers, and family members to consult with inpatients remotely.

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Until next week!
Bobby & Team


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