Dear Service Design Insider,

The Service Design Network would like to thank all who attended the Service Design Global Conference ‘Courage to Design for Good’. We are thrilled that the conference was such a success and that the attendees enjoyed both the virtual and in-person experience.

To give you a teaser, we will have the Service Design Global Conference 2023 in Germany. Stay tuned for more updates regarding what's in store!

We have exciting news for our members and community followers! The new Touchpoint issue ‘Service Design and Leadership’ is now out! And we are very excited to open networking opportunities for our SDN members through the SDN Global Café, happening on November 3 at 15:00 CET. More exciting updates are down below!

Together, let’s talk, act and adapt our practice to cope with new challenges, and harness new opportunities, to deliver the services of tomorrow.

Happy reading, service designers! ✨

Warmest regards,
Birgit

For the SDN Community
Birgit Mager
SDN President

Thanks to everyone who attended the Global Conference. Good news! The talk replays are available on Hopin for all attendees. Share your key takeaways on social media and don't forget to tag the Service Design Network and use the hashtag #SDGC22. Last note, keep yourself motivated by listening to the Global Conference's Spotify playlist. Enjoy!

You are all invited to join the first edition of the SDN Global Café event series, which aims to connect our beloved SDN members, provide more networking opportunities, and tackle relevant Service Design topics.

In this upcoming session hosted by Birgit Mager and Brian Gillespie, Liz Leblanc from Livework will be our guest speaker and will present a Touchpoint article, ‘A Better Approach to Measure Service Performance’. Sounds interesting? So grab your coffee and sit with us on November 3, 15:00 CET.

Register now via the zoom link, which is available on your Member Dashboard under the discounts section.

Join Carol Massa and Dr. Tina Weisser for their upcoming courses at the SDN Academy. Whether you are a beginner or an expert in Service Design, these courses intend to advance everyone's skills and career. Visit the SDN Academy website for more details!

If you are inspired by the speakers' work at this year's Service Design Global Conference, this can be a good opportunity to reflect on your own work as well. Enjoy 50% discount on SDN Practitioner Accreditation and get recognised for your Service Design knowledge as well as your achievements and contribution to the industry!

During the Service Design Global Conference, we celebrated all our finalists' projects as they vied for the Service Design Award. Warm congratulations to all winners and finalists! 

Best Commercial Project 
Braver Training Grounds: Customer Experience Design & Social Housing Organizations by J5 Design (Canada)

Best Non-Profit Project 
Ensuring the sustainable future of public transportation through service design by Hellon (Finland)

Best Student Project 
Save - Shopping Sustainably for Groceries Made Easy with Save by Chu-Yi Vuong, National College of Art and Design (Ireland)

The Service Design Network’s Finnish chapter is celebrating its 10th Anniversary! Join their hybrid event on November 9th, 5:30 PM EET, at Flavourium Black Box located in the Mall of Tripla, Helsinki. Entry is free for everyone, but registration is required both on-site and online. Follow @sdn_finland on Instagram to get up to date news on the event and also what is happening in Finnish Service Design.

Have you missed the much anticipated in-person return of the SDN Global Conference? Want to know what was discussed? What have other Service Designers from all over the globe learned? Well, SDN Dallas Chapter got you covered. Tune in on Nov 29th, Noon CST, and catch up with the world of Service Design!