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Newsletter - November 2022

Welcome to our November newsletter

This month our newsletter includes:

Directors Update

The NHS in Sussex are beavering away on a new health and social care strategy for the whole of Sussex now that the three Clinical Commissioning Groups (CCGs) for Brighton & Hove, East Sussex and West Sussex are no more. There is much to commend in early drafts of the strategy, which seeks to achieve a balance between improving services and helping people to live healthy lives to prevent illness.
 
The strategy has been informed by the results of public engagement undertaken by the NHS over the past few months and further engagement is planned for early 2023 when an early version of the strategy will be published. Early priorities will include making the best use of new technology and workforce development across the NHS, local authorities and the voluntary sector.
 
There are plans for greater partnership working at neighbourhood and local authority level, whereby services are more joined-up and accessible for local people. This should help counteract the shift to commissioning NHS services away from local areas to Sussex-wide.
 
Healthwatch are closely monitoring these new developments to see if they bring benefits to the people of East Sussex, especially when we enter the action plan stage of the strategy in 2023. If you have any views on how these changes may impact on your health, care and wellbeing please get in touch and tell us about your experiences.

John Routledge
Executive Director
East Sussex Community Voice delivering Healthwatch in East Sussex

Latest news and updates

Healthwatch Poll: Where should our Listening Tour head next? 


In October we conducted our 2022 Listening Tour across Eastbourne Borough. During the tour we listened to local people and their feedback on and experiences of health and care services.
 
The feedback we receive during our Listening Tour is used to make recommendations to support positive changes to local health and care provision.

We will be sharing our findings from the Eastbourne Listening Tour over on our website here, so keep an eye on the page for updates and reports.
 
We are also already looking ahead and planning our Listening Tour for 2023, so we want to hear your views on where our Listening Tour should be heading next?
Click here to take our poll!

Results for last month's poll

In our October newsletter we asked you about your experiences of using Pharmacies in the last 12 months.

The most common purpose (highlighted by 90.9% of respondents) for using a pharmacy was to collect a prescription and 68.2% of people had bought over-the-counter medicines or treatments.
 
A smaller number of respondents had used a pharmacy to get advice on treating minor health conditions or healthy living, to obtain Flu or COVID-19 vaccinations, or to dispose of unwanted or out-of-date medicines.
 
Pharmacies can provide a wide range of advice and services. For more information about how your pharmacy can help you, visit the NHS website here.

East Sussex Community Voice is looking for people to join their Equality and Inclusion Advisory Panel.
 

Are you interested in;
  • Health and Social Care?
  • Equality and Diversity?
  • Sharing your lived experience?
  • Volunteering your time?
Our host organisation, East Sussex Community Voice are looking for people to join their Equalities and Inclusion Advisory Panel, a group made up of diverse volunteers working together to help East Sussex Community Voice ensure that their work is as accessible, inclusive, and representative as possible.
 
To express an interest or for more information please contact East Sussex Community Voice via:

Jessica Gee
Volunteer and Community Engagement Officer 
Email: Jessica.Gee@escv.org.uk
Call: 0333 101 4007

NHS England is raising awareness of cancers in the abdominal area and urological cancers
 

As part of the ‘Help Us, Help You’ campaign, NHS England is encouraging anyone who has had tummy troubles such as discomfort or diarrhoea for three weeks or more, or seen blood in their pee – even just once, to contact their GP practice.
Persistent tummy troubles can be a sign of a number of cancers, including bowel, ovarian orbpancreatic cancer, and blood in pee – even just once, can be a sign of urological cancers, including bladder or kidney cancer.
 
While it’s probably nothing serious, any of these symptoms could be a sign of something that needs treatment. If it is cancer, finding it early makes it more treatable and can save lives.
 
Visit nhs.uk/cancersymptoms for more information.

Healthwatch East Sussex Feedback Centre
 

At Healthwatch East Sussex we always want to hear your experiences about health and care services, so that we can identify where these are effective and where they can improve.

We have recently updated our guidance and developed a video to make the process of leaving feedback with us even easier. 

To view the video click the image below, or visit our website here
Healthwatch East Sussex Feedback Centre Step-By-Step Guide 
Why not spend a few minutes telling us whether you are finding services good, bad or indifferent each time you use them on our dedicated, specially constructed Feedback Centre
 
Service providers can also respond to the feedback left by the public and patients. 

Your comments help us build a picture of where services perform well, and where improvements could be made.

Cold Alert service for East Sussex is now Live


Cold Alert is a free service for the people of East Sussex that alerts you by text, voicemail, or email when there is severe cold weather forecast in your area.

It provides information about when, where, and how long a period of sever cold weather is forecast to help you plan ahead.
The service runs from the 1st November 2022 to 31st March 2023.
Find out more here

Healthwatch England launches national survey to understand if care works for new mothers and birthing parents.

With one in four women experiencing mental health problems during pregnancy and in the first year following the birth of a child, support from maternity services can significantly impact their mental health and wellbeing.  
 
Healthwatch England have launched a national survey to understand better what is working and what needs improving for people who develop mental health difficulties relating to their maternity experience.

Share your experience here

The East Sussex Voluntary, Community and Social Enterprise (VCSE) Sector Alliance launch their first newsletter.
 

The East Sussex Voluntary, Community and Social Enterprise (VCSE) Sector Alliance is made up of 19 local voluntary and community organisations who work across East Sussex.
Earlier this month, the Alliance published their first newsletter which gives a flavour of some of the initiatives, projects and events that are currently taking place within the VCSE sector locally. The first edition includes;
  • An introduction the Alliance
  • Recent Alliance activity
  • Meet the newest member
  • Information about upcoming events
Read the full newsletter here.

POhWER’s Big Listen 2022
 

POhWER, a UK based charity providing free and independent information, advice and advocacy, want to know what people think of their service, to understand what they do well and identify areas for improvement.
 
Whether you’re a service user, partner organisation, stakeholder or commissioner they are keen to hear from you.
 
For more information, and to complete the survey click here. 

Health and Wellbeing Tips from our staff:
 

Winter conditions can be bad for our health, especially for people aged 65 or older and people with long-term conditions. As the weather gets colder in the winter months, there are lots of things we can do to stay well.
This may include
  • Looking after your mental health
  • Keeping active
  • Checking your medicine cabinet
  • Washing your hands regularly with soap and water
  • Checking in on vulnerable neighbours and relatives
  • Keeping warm - Make sure you’re receiving all the help that you’re entitled to in order to keep your home warm. There are grants, benefits and sources of advice available to make your home more energy efficient, improve your heating or help with bills. Visit the Simple Energy Advice website or the Government website for further information
For more information on staying well this winter click here. 

Healthwatch -  What we have heard about health and care services in East Sussex

We received 67 enquiries to our Information and Signposting Service during October. The most common enquiry themes were GP Service, Hospital Services and Dentistry.

Dentists  – you told us:

  • This month we heard from people who were anxious about the difficulties in accessing NHS dentistry and cannot afford private dental treatment

Hosptials – you told us:

  • We heard from people this month who were looking for more information about making a hospital complaint.
  • We also heard from people concerned about delayed treatment.

GPs – you told us:

  • GPs were the most common enquiry theme this month.
  • We heard from a number of people struggling with accessing face-to-face GP appointments and experiencing long wait times on the phone.

To read our report on the themes and issues people contacted us about in October you can visit our website here.

If you need support in accessing health and care services, please contact our Information & Signposting service via: enquiries@healthwatcheastsussex.co.uk or 0333 101 4007
 

Read our October Feedback report here

Jobs

East Sussex Community Voice are recuiting for a Volunteer and Engagement Manager

Our host organisation, East Sussex Community Voice are looking for an outstanding, highly motivated, and experienced individual to become their new Volunteer and Engagement Manager.
 
You will work as part of a management team and with volunteers, staff, and Board members to further develop the organisation to make a real difference for everyone in East Sussex.
 
For more information, including how to apply please click here. 
 
Deadline: 30th November

Our volunteer activity

2022 PLACE (Patient Led Assessments of Care Environment) Programme


Healthwatch East Sussex has supported local NHS Trusts and some hospices in East Sussex in undertaking the 2022 PLACE Assessment programme.
 

This included acute hospitals, mental health units, community hospitals and local hospices. These assessments are undertaken annually but due to COVID have not been completed for over two years so we welcomed the opportunity to revisit again.
 
The assessments involve local people (known as patient assessors) going into hospitals as part of teams to assess how the environment supports the provision of clinical care, looking at such issues as privacy and dignity, food, cleanliness and general building maintenance. More recently, this has included the extent to which the environment is able to support the care of those with dementia or with a disability.
 
‘…Good environments matter. Every NHS patient should be cared for with compassion and dignity in a clean, safe environment’ 

A Volunteer view

It is as always a privilege to undertake these assessments on behalf of our local population and to represent patient views when putting forward any suggestions or concerns about the facilities that should be available for our local population. We are always impressed with how the services we visit embrace the outcomes and always strive to make the improvements where it is feasible to do so. I would recommend being a volunteer and undertaking this worthwhile work as it supports change and gets the patients voice heard in a constructive way”
 
Jane G
Healthwatch Lead Volunteer, PLACE programme.

All our volunteers have been working tirelessly undertaking these visits (we visited 20 sites in total) representing local patients alongside Healthwatch staff. As always, our volunteers were welcomed by the site staff and were able to complete a full assessment of all the local wards, outpatients’ departments and general areas.

The results from individual assessments are submitted to NHS Digital who analyse all the scores and publish the results on their website for the public to view. The results are published to help drive improvements in the care environment and show how hospitals are performing both nationally and in relation to other hospitals providing similar services.

Volunteer with Healthwatch East Sussex

Events

Bourne This Way – LGBT+ Parent Support Group Wellbeing Drop In


Bourne this way, a group for LGBT+ parents, carers and their children to meet and share experiences, have started a free weekly well-being drop in. There will be an opportunity for peer-to-peer support, emotional and physical well-being sessions, PT sessions, arts and crafts and other activities.
 
When: Every Wednesday 10:30 am – 12:00 pm.
Where: Defiant Sports, Sovereign Harbour Retail Park, Eastbourne.
 
For more information about the sessions click here.

Bexhill Primary Care Network - Mental Health Awareness Day


A community event run by Bexhill Primary Care Network we are trying to reduce stigmas around mental health and promote our community
 
Date: Tuesday 6th December
Time: 10:00am-16:00pm
Location: 9th Bexhill Scout Hut Bexhill TN39 3UR
 
For more information, and to register your place click here.

Training

Sussex Community Development Association (SCDA) – Free Digital Workshops


Would you like support with accessing the internet safely, using online healthcare tools or navigating a tablet or computer?
 
SCDA are hosting monthly digital inclusion workshops to help people; learn more digital skills, build confidence in using the internet, learn more about online healthcare tools.

Upcoming dates:

  • Tuesday 13th December
  • Tuesday 24th January
  • Tuesday 23rd February
  • Thursday 9th March
Time: 10am -1pm 
Location: Denton Island Community Centre, Denton Island, Newhaven, BN9 9BA

For more information call 01273 516032 or email enquiries.info@sussexcommunity.org.uk

Care for the Carers - 'Think Carer' Training


Care for the Carers provides a free, Think Carer programme of Carer Awareness Training at locations across East Sussex and online.
 
Training content includes:
  • Unpaid carers and the impact of caring
  • The importance of identifying and supporting carers
  • Support available, signposting, making a referral
  • A ‘Carer Friendly Community’ approach. Why this is important and the role we can all play
Upcoming sessions:
  • Friday 25th November 2022, 10am – 12.30pm, Town Hall, London Road, Bexhill on Sea TN39 3JX 
For more information including how to book, click here
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