As of May 18th, 2022 a reference number is required to legally transfer non-restricted firearms. Firearm stores can generate this reference number through the RCMP Business Web Services portal (only if the customer has a valid email) or through a clerk at the call center (which is only open 9-5 Monday to Friday).
Nearly 30% of customers that go to purchase a non-restricted firearm either don't know the email address that is on their file with the RCMP or don't have/use email. When such a situation arises after the call center closes (evenings/weekends) there is absolutely no way to request a verification number to complete the transaction.
During a meeting with the Canadian Firearms Program, we requested alternative authentication criteria. We were told that this is not possible at this time.
People are driving hours to purchase the firearm they want, and leaving empty-handed because of an email address, if their license is one of the many randomly sent for review, or if the system is down.
If businesses are expected to use a system to conduct sales, that system has to work.
Businesses need phone services available after hours and on weekends to support trade shows, those without email, and the constant website outages.
There are a large number of licensed individuals that don't have a valid email on file or don't use email at all. They should not be discriminated against.
A large number of licenses are being sent for random review before a reference number can be generated. This review process is taking too long.
There is no way to follow up online to see if or when the reference number has been issued as there is still no search option for reference numbers. The only way to check is by phone and the phone lines are overloaded.
Dealers are losing storage space due to new record-keeping requirements and firearms waiting for approval. Businesses are struggling with new and extreme administrative burdens and a lack of clarity from policymakers.
