December 19, 2022
PROTECT YOUR PIPES
The National Weather Service has predicted freezing temperatures are expected from Thursday evening through Christmas day. Take steps now to protect your pipes from freezing. Click HERE for tips on protecting your pipes.
WINTER AVERAGING HAS BEGUN
Your winter average rate started recalculating on November 21st which was the first day of the December billing cycle. The winter averaging period spans three consecutive billing periods from December through February. The water used during the averaging period will determine your monthly sewer charge from April 2023 through March 2024. New Residents are assigned a default sewer average calculation of 7,000 gallons. For more information about Winter Averaging, click HERE.
REMINDER - SET UP YOUR ACCOUNT IN THE NEW BILLING PORTAL
Our new online billing portal is fully operational and you will need to set up your account and
Visit the portal by clicking "Pay my bill" on our website, or clicking this link:
https://www.municipalonlinepayments.com/trophyclubmudtx
 As a reminder, every customer will need to register their account through the payment portal if they would like to utilize the online access to view the current amount(s) due, previous payments, or consumption amounts.
 You can also change notification preferences on how you receive information from the District. We prefer an email and cell phone number so that customers can receive information quickly in the event of an emergency.
 If your account was previously set up on credit card draft in the old system, this information was NOT transferred over to the new system as we do not house this information. Customers will need to set this up through the new payment portal to establish auto-pay with a credit card. Staff is unable to set this up or make changes on behalf of customers for security purposes.
 If you were previously set up on bank draft, this information WAS transferred to the new system, unless there were changes made to your bank draft information. If so, you will need to provide us with the bank draft form located on our website here:
DISTRICT HOLIDAY CLOSURES
- Friday, December 23rd - Closed in Observance of Christmas Eve
- Monday, December 26th - Closed in Observance of Christmas Day
- Monday, January 2nd - Closed in Observance of New Year's Day
If you have a water or sewer emergency, please call 682-831-4600 for immediate assistance.
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The Board of Directors regular meetings are held on the third Wednesday of each month at 6:30 p.m. in the Svore Municipal Boardroom, 100 Municipal Drive, Trophy Club, Texas, 76262.
Meeting days are subject to change. As always, public attendance is invited and encouraged. To view the agenda and other information for these and other meetings, please visit our Agendas & Meetings page. You can also access the video replays by visiting us on YouTube.
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Bills are automatically sent out around the 1st of each month. Payment is always due on the 20th of each month or the next business day if the 20th falls on a weekend or holiday. To avoid disconnection of your service, please make your payment on time.
If you cannot pay your bill by the due date, please call our Utility Billing office at 682-831-4600 to make alternative payment arrangements before service is discontinued.
Need a last-minute option to pay your bill? Payments made on our website post to your account immediately and there is NO CHARGE for this service. Visit our website at https://tcmud.org/ and select "Make a Payment" from the home page. Click HERE for more information on using your online account to view or update account information, make payments, or change your billing options. You can also pay your bill at our office at 100 Municipal Drive, or drop a check in the locked payment box in our parking lot.
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Year-Round Watering Restrictions in Effect
The Year-Round Water Management and Conservation Requirements in Trophy Club Municipal Utility District No. 1 Drought Contingency and Emergency Water Management Plan contain twice per week watering restrictions. Please water according to the following schedule:
- Residential addresses ending in even numbers may water on Wednesday and Saturday.
- Residential addresses ending in odd numbers may water on Thursday and Sunday.
- Non-residential locations (commercial, HOA, common areas, medians, etc.) may water on Tuesday and Friday.
- No watering is permitted on Monday.
- No watering is permitted between 10:00 am and 6:00 pm on any day.
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