Copy
View this email in your browser

Newsletter - December 2022

Welcome to our December newsletter

We would like to take this opportunity to thank everyone who has engaged with us during 2022.

Your contributions are invaluable in understanding people’s experiences of health and care.

We look forward to working with you in 2023 to support the continuous evolution of health and care services.

Keep safe and we hope you have an enjoyable festive period.

The Healthwatch East Sussex team.


This month our newsletter includes:

Directors Update

As I write this on the shortest day of the year, the holidays are upon most of us and it's nearly time to take a well-earned break. However, let’s not forget the people who keep our essential services going over this period and let them know how much we appreciate their efforts. 

I want to say thank you to members of the public across East Sussex for sharing your experiences of health and care services with us over the past year. This feedback and insight has helped us to make the case for improvements in services, even if services are still facing challenges to meet demand. 

I also want to thank our partners and our dedicated team of staff, volunteers and Board members who have all contributed so much to our work over the past year. Two examples of what we have achieved are ensuring that proper care and support is made available to homeless people formerly living in inappropriate accommodation in Newhaven and our contribution towards improving access to GPs and NHS dentists.  

The ambulance industrial action will be a cause of concern for all of us worried about what might happen if we need to call upon this service, however much we understand the frustration of ambulance workers facing below inflation pay rises and staff shortages. The NHS are doing all they can to make sure a service is still available but this relies upon the public only using the service when needed 

Wishing you and your loved ones the best for 2023. 


John Routledge
Executive Director
East Sussex Community Voice delivering Healthwatch in East Sussex

Latest news and updates

Healthwatch Poll: Have you donated blood recently?

This month we are looking to hear more about people’s experiences of donating blood to the NHS.
 
To share you experience with us please take our one question poll below.
  
We'll share the results in our next newsletter.
Click here to take our poll!

Results for last month's poll

Last month we asked you where you think our next Listening Tour should take place. 

Respondents suggested several locations across East Sussex, these included Hailsham, Wealden and Bexhill. We will factor these into our decision-making. 

As we continue to look ahead and plan our next Listening Tour, keep an eye over on our website for updates on where the Healthwatch East Sussex Listening Tour will be heading next.

Accessing health and care services over the festive period
 

Many health and care services change their working hours over the Christmas and New Year period.

We have drawn together some key information to help people navigate which services are open when, and how to get help and support if you need it.
Read the information here

East Sussex County Council want to hear what you think of 1Space
 

1Space is East Sussex County Council’s online directory for care support and well-being services.
The 1Space directory was set up in 2012 by Adult Social Care. It's free to use and providers can list their services for free.
 
East Sussex County Council are continually looking for ways to improve 1Space, and want to hear your thought and suggestions.
 
Survey deadline: 28 Feb 2023
Complete the survey here

Healthwatch East Sussex Eastbourne Listening Tour – what next?


In October we conducted our 2022 Listening Tour across Eastbourne.
During the tour we were out and about capturing feedback about local services. We heard from 489 people via surveys, focus groups, interviews, pop up stands and events such as our Launch and Big Health and Care Question Time.

We would like to take this opportunity to thank everyone who shared their feedback and experiences with us during the Listening Tour. By speaking up, you are helping to change these services for yourselves and many others.

We would also like to say a huge thank you to all the organisations and community groups that we worked with during the tour.
 
What now?
We will use the feedback we received from the tour to make recommendations to support positive changes to local health and care services.

These recommendations will be shared over on our website here and on our social media, so keep an eye on these sites for any updates over the coming months.

For general Listening Tour enquiries please contact, Anna Hoad, Community Engagement Officer via:
enquiries@healthwatcheastsussex.co.uk or call 033 101 4007

Warm Home Check East Sussex


The East Sussex Warm Home Check service provides free impartial energy advice and support and is available all year round. It helps you to improve the energy efficiency of your home and reduce your home’s carbon emissions.
As well as practical advice and resources, the service also provides help including heating repairs and small home improvements for those who are eligible.
 
If you, or someone you know, is concerned about staying warm this winter, find out more about the Warm Home Check service.
 
You can also get in touch by:

Pharmacy opening times: Christmas and New Year 2022/2023
 

Pharmacists are experts in medicines who can help you and your family with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
 
Over the festive period pharmacy opening hours may differ, and its useful to plan ahead to ensure you can access what you need.

For information on which pharmacies will be open on the Bank Holidays in December and January across Sussex, visit the NHS England website here.
 
It is a good idea to contact the pharmacy before attending to make sure they have what you need.

Are you seeking information for support with the cost of living?
 

To help people find and navigate the information that can support them with the pressures of the cost-of-living, East Sussex County Council have brought together a new one-stop website page which brings together links to key information. 

The page draws together details on:
  • Money help and advice
  • Your mental health
  • Help with benefits
  • Your home
  • Employment and learning
  • Transport
  • GOV.UK Help for Households

 The site will gradually be developed and updated with new information.

View the website here

Healthwatch publishes report into people's Experiences of Dentistry in East Sussex
 

Over the last two years, dentistry has consistently been in the top three reasons people in East Sussex leave feedback or make an enquiry with Healthwatch East Sussex.
 
We have looked back on what people have told us in the 24 Feedback Centre reviews and 214 enquiries to our Information & Signposting service on dentistry received between November 2020 and November 2022, as well as our 2021 dentistry survey and drawn out the key themes and issues in a summary report. 

The findings and recommendations in our report aim to support dentists and commissioners of dental services in East Sussex to understand the issues that people are facing and the impact it has on their lives.
Read the report here
Tell Us Your Experiences
If you have used or tried to access a dental service in East Sussex, then please tell us your experiences via our Feedback Centre and let us know how this has been for you. We want to hear if it has been good, bad or indifferent.
 
Help and support
If you need help or support with dentistry or any other health or care theme, then please contact our Information & Signposting Service via 0333 101 4007 or enquiries@healthwatcheastsussex.co.uk

Warm Welcome Spaces in East Sussex.
 

Many local organisations are offering free warm spaces this winter.
 
Warm Welcome Spaces come in all different shapes and sizes.
 
Find your nearest warm space here. 

Health and Wellbeing Tips from our staff:


Make time for self-care over the festive period.
 
It could be reading a book, getting out into nature, or getting back into a hobby that you enjoy.
 
This time of year can be difficult for many reasons, remember to take time for yourself.  
 
For more information about looking after your mental health this winter visit our website here.
 
The mental health charity Mind also have some tips for coping during Christmas over on their website here.

Healthwatch -  What we have heard about health and care services in East Sussex

In November we received 21 enquiries to our Information and Signposting service related to health and care services.
 

Dentists  – you told us:

  • All dental enquires that were received this month related to the lack of NHS dentistry.
  • We heard from people who needed treatment but were unable to find an NHS dentist and could not afford private treatment.

GPs – you told us:

  • We heard from people looking for more information about how to register with a GP.
  • We also heard from people concerned about delays with hospital referral appointments.

Our Information and Signposting Service is a confidential service that is independent of the NHS and East Sussex County Council.
 
Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services. You can read our full November Information and Signposting report here.
 
To contact our Information and Signposting Service please:
 
Call: 0333 101 4007 Monday – Friday (10am-2pm)
 
Email: enquiries@healthwatcheastsussex.co.uk
 
Send your query to: Freepost RTTT-BYBX-KCEY, Healthwatch East Sussex, Greencoat House, 32 St Leonards Road, Eastbourne, East Sussex, BN21 3UT (no stamp required)

Our volunteer activity

Everyone at Healthwatch East Sussex, would like to take this opportunity to congratulate Healthwatch Volunteer Terry, who won the Volunteer of the Year Award at the Rother Voluntary Action celebration of volunteering and AGM for all his work with the Rother Seniors Forum.

Many congratulations Terry!
 

Can you help make a difference and improve health and care for people in your area?  


There are many different ways for you to be involved in our work at Healthwatch East Sussex and we welcome involvement and participation from all sections of the community.

Volunteering with Healthwatch is very flexible and is designed to fit around your life.
 
Volunteering with us is a rewarding and enjoyable experience.

The various roles we have on offer will give you the opportunity to:
 

  • Make a difference to your local community by helping people to have a voice about local health and social care
  • Use existing skills, knowledge and networks
  • Meet new people
  • Enhance your skills and knowledge
  • Access training and support
  • Provide you with valuable experience
Click here to learn more and get in touch
Twitter Twitter
Facebook Facebook
Website Website
Email Email
Copyright © 2022 Healthwatch East Sussex, All rights reserved.


Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.