Registration Open: Improving the Patient Experience Through Strategic Change Management
The Michigan Primary Care Association (MPCA) is pleased to present the Improving the Patient Experience Through Strategic Change Management five-part webinar series. This series will also focus on the functional and systems level elements essential to an effective patient satisfaction program and the collection and utilization of patient satisfaction and experience data to drive quality. Each session will be held from 11 a.m. to 12:15 p.m. Our presenter for this series will be Shannon Nielson, MHA, PCMH CCE.
The opener of the series, How to Measure Patient Satisfaction, will be on Tuesday, February 21, as participants will learn how to:
- Effectively measure patient satisfaction
- Utilize patient satisfaction data and create actionable patient experience data to drive change
- Effectively share patient satisfaction data
- Discover strategies to collect patient satisfaction data
Other dates include February 28, March 7, March 21 and March 28.
Staff from the areas of clinical, quality improvement, data and enabling services are highly encouraged to attend.
The cost is $28 for a MPCA member and $56 for a non-member.
For details and how to register, please visit our Zoom Events Platform.
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Mark your calendars! Be sure to check out our complete listing of MPCA events on the events website link.
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Check Out our Endorsed Business Partners Directory
The Michigan Primary Care Association is pleased to establish group purchasing arrangements with our endorsed business partners for the benefit of our member health centers. The MPCA is diligent in the vetting process of prospective companies that have the potential to help our members save on operational costs with quality goods and services. Each agreement is reviewed and approved by MPCA’s Budget & Finance Committee and our Board of Directors.
The MPCA's endorsed business partnership program can help members gain exclusive savings on office products, business essentials, technology, medical supplies, cost reduction services and much more.
Please visit the link for a roster of our current business partners including their website, the name of a consultant for each company and their contact information.
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