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Crisis Management Today

Hennes Communications
Crisis Communications  |  Crisis Management  |  Litigation Communications  |  Media Training
February 15, 2023
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Our Perspective

Deceit & Fake News
Deceit and Fake Journalism: Beware, You’re Always on the Record
By Howard Fencl, Hennes Communications
Accuracy in Media (AIM), a conservative media watchdog group, has embarked on an ethically questionable undercover campaign, gleefully hoodwinking school officials into controversial “gotcha” curriculum conversations, all the while rolling hidden cameras.  In this article, learn who is doing this, why they're doing this - and what you need to know so that your school district or other organization isn't caught up in AIM's sting.
Zoom Apology
Mastering the Zoom Apology
By Bruce Hennes & Nora Jacobs
Hennes Communications

You have to apologize or speak about something very important. The stakes are high – and the apology is going to have to be done using Zoom or another virtual platform.  Under any circumstance, delivering an effective apology can be a daunting experience. It involves conveying the right words, in the right tone of voice, with the right facial expression. It requires authenticity combined with the ability to convince the individual (or group) you’re apologizing to that you really mean what you say — and that you are really sorry.

In the News

Memphis PD
Grading Memphis PD’s Communication: Better Than Some, But Not Perfect
One of many things under scrutiny in the killing of Tyre Nichols is how the Memphis Police Department (MPD) communicated in its initial press release and police report. Critics charge there were gross mischaracterizations of what occurred. Moreover, they contrast with bodycam video and other footage of Mr. Nichols’s beating.
virtual meeting layoff
Preparing to Announce Layoffs in a Virtual Meeting
Alongside meetings, job interviews, and even social events, layoffs have entered the virtual era. It was, after all, inevitable. In a recent McKinsey study, 35 percent of respondents reported that they were able to work remotely full time. Logic follows that when someone works remotely, they can be laid off remotely, too.
PR crisis
In a PR Crisis, Admit the Truth Now or Pay The Price Later
In the PR business, unsuccessful cover-ups have brought many entities massive negative media coverage. Years later, the National Football League, Boeing, Wells Fargo and Volkswagen remain excellent examples of entities that brought trouble on themselves when they tried hiding certain difficult facts.
off the record
Explainer: What Does ‘Off the Record’ Mean?
“Off the record” is a phrase that can be used by a journalist or communicator during an interview or conversation. You've heard it used hundreds of times on television or in the movies - but do you really know what it means, when you can use it and when it's too late to use it?
pr tool kit
Adding Self-Awareness, Compassion to the Crisis Toolkit
In May of 2010, BP’s then-CEO, Tony Hayward, uttered what must’ve become one of the most infamous phrases in the annals of crisis communications: “There is no one who wants this over more than I do. I would like my life back.”  Said in the aftermath of the Deepwater Horizon oil spill, these remarks felt unforgivably self-centered and tone-deaf. This is far from what any senior crisis counselor would want to hear coming from the lips of their CEO.
leadership change
How to Keep a Change From Becoming a Crisis
Any change — in leadership, processes, strategic direction, or human resources — has the potential to rattle staff, vendors and customers, even if the change ultimately will benefit them all. Humans, by nature, just don’t like change. But handled with care, a change can burnish your reputation instead of leaving it with a blemish, and ultimately leave you stronger than before.
documentary
Now Streaming: Crisis in the Documentary Era
Considering the time spent binge-watching TV increased dramatically due to the global pandemic, there are captive viewers around the world eagerly anticipating the next talked-about documentary or multipart docuseries. And the engaging, dynamic style of the end product has the potential to make an impact: The leading documentary is poignantly scored, with dynamic visuals and a strategically interwoven narrative that can bring an audience to its knees—and your company’s reputation right along with it.

Our Upcoming Seminars            In Case You Missed It

2/16/23      N.E. Ohio Law Directors Association
2/17/23      Ohio State Bar Assoc. Leadership Academy
3/7/23        Aging Seniors Network East
3/21/23      Library of Michigan
3/30/23      Cleveland Devel. Corp. Leadership Program
3/31/23      National School Boards Association
4/1/23        National School Boards Association
4/1/23        Consortium of State School Bd. Assoc's.
4/15/23      Neighborhood Leadership Devel. Program
5/3/23        Highland-Fayette-Clinton Safety Council
5/16/23      Library of Michigan
5/22/23      Ohio Health Care Association
5/23/23      Winding River Mg. Partner Bootcamp
5/24/23      Ohio Health Care Association
6/12/23      Texas Health Care Association
6/14/23      Orrville Safety Council
6/21/23      Ohio Mayors Association
8/18/23      Coll. of Urban Affairs, Cleveland State Univ.
10/18/23    Ohio Municipal League
11/6/23      Ohio Assisted Living Associaiton


                
▪️ Attorneys!  Looking for CLE, a Lunchtime Practice/Section Meeting or Client Event Speaker?
▪️ Media Training - It's Time to Stop Putting It Off 
▪️ Our Upcoming Speaking Events
▪️ Mergers, Acquisitions and Management Transitions: Using Crisis Communications Principles to Achieve Better Outcomes 
▪️ See What People are Saying About Hennes Communications
▪️ 7 Questions to Ask Before Hiring a Crisis Communications Firm
▪️ The 6 Essential Rules for Lawyers Dealing with Reporters 
▪️ Searchable Archive of Crisis Management and Crisis Communications Articles from Hennes Communications  

                
Media Training
Media Training for Attorneys and Their Clients – Done on Your Schedule and at Your Convenience – In-Person or Remote

Whether it’s a staff meeting on Teams, a webinar on Zoom, a private conversation on FaceTime or a short training video you record on WebEx, it’s not just what you say, but how you say it.  And if it’s an interview with a seasoned reporter, the stakes are even higher.  Our battle-tested, veteran media trainers will teach you how to effectively and succinctly deliver clear, concise messages and handle difficult questions. 
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7 Questions to Ask Before Hiring a Crisis Communications Firm
By Bruce Hennes, Hennes Communications
Almost every PR firm in the world now claims to offer crisis communications services — even if the firm doesn’t truly have experienced professionals on staff to deliver those services.  Here are seven simple questions you must ask before hiring a "crisis comm" firm.
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