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Dear Valued Service Provider,
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Welcome to your March e-bulletin, where you can read up on key learnings from our latest CEO Round Table, or pick up some strategies in our Sector Brief about a recent Stewart Brown's presentation about CHSP Financial Sustainability. Make sure you have a look at our Events Hub, there may be something of interest for you, such as this Business Model Design for Impact and Sustainability webinar, or our new workshop series on Organisational Culture. Take care.
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Updated 2023 Sector Support
Events Calendar
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Our new 2023 Events Calendar is here! Over the past few months, we have strengthened our partnerships with other Sector Support & Development organisations to offer a large variety of workshops and webinars to support service providers. You can download it here.
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We are excited to invite you to register to the Home Care Technology Summit Your Digital Transformation, taking the first steps which will be held on Thursday 29 March, in person, at North Ryde RSL. Places are limited and registration is essential, so be quick! For more information, please contact sectorsupport@yourside.org.au.
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February saw our first CEO Round Table for the year. CEOs from Aged Care organisations met at Your Side for a lively and informative discussion around the importance of organisational culture and community engagement in times of change. You can read our summary here.
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For your convenience, your Sector Support team has prepared a summary with some key points and strategies presented at the ‘Understanding and Improving financial viability for CHSP providers’ webinar hosted by a collaboration of SSD organisations on the 30th of January 2023. The webinar was facilitated by Stewart Brown. You can download it here.
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Latest Developments with the reforms: ACCPA Update
ACCPA provided an update about the reforms at the National Sector Support & Development Network meeting on 7 March 2023. Some key points to note :
- DoHAC to present high level briefing about In-Home Aged Care Program Design to Cabinet this month.
- New Assessment model to be trialled in April - June 2023, and aim is to have 20,000+ assessments undertaken.
- Fair Work Commission - Work Value Case: implementation of interim 15% wage increase to relevant employee classifications from 30 June 2023. Government still considering funding arrangements for increase.
You can view the presentation here, and download the slides here.
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Preparing for CHSP 2023-24 Grant extensions
Last December, the Department of Health and Aged Care released a provider fact sheet on the CHSP 2023-24 grant extensions to commence 1 July 2023. This update includes reference to the similarities and differences in current grant arrangements and adjustments to the CHSP national unit price range. This topic was further discussed at an ACCPA webinar update on 9 February 2023 here, or see the slides presented by the DoHAC here.
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New: Home Services Pricing and Agreements Guidance
The Aged Care Quality and Safety Commission has released this guidance for HCP and CHSP providers, which follows on the Quality and Safety in Home Services – 5 Key Areas of Risk guidance. It focuses on what is expected of providers in setting prices for home services and making changes to home service arrangements including home care agreements.
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Building better technology for Aged Care
To support the reforms, new IT solutions are being developed to make it easier for users to access and share information. In the coming months, providers will hear more about the Government Provider Management System (GPMS), a new IT system that will allow for greater connectivity and data sharing between providers and Government. Fact Sheet here. To prepare for its introduction, providers should ensure that their admin contact details are up-to-date in the My Aged Care Service and Support Portal.
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Aged Care Reform Pulse Survey
The Department of Health and Aged Care wants to hear from the aged care sector to better inform how to support the sector to implement aged care reform changes. This short survey will help gauge your level of awareness of upcoming changes and the level of support you may need to prepare and implement the changes. Take the survey here by 14 March 2023.
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Strengthening provider governance through Consumer Advisory Bodies
A new webpage and video for consumers explaining the Strengthening Provider Governance reforms are now available (here). Providers are encouraged to share these resources with their workforce and consumers. They include information on the role of Consumer Advisory Bodies and how consumers can expect to participate. Guidance for providers can be found here.
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Specialisation Verification
As of 27 February, unverified claims of delivering specialised care to diverse groups are no longer displayed on the My Aged Care (MAC) Find a Provider tool. The new rules mean that aged care providers that publicise themselves as providing a specialised service must receive independent verification to display this information on My Aged Care. Review the specialisation framework here.
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Other news
- Quarterly Financial Snapshot of the Australian Aged Care Sector Q1 2022-23 (here)
- Article: How to create an effective feedback culture (here)
- Scholarship opportunity: AICD's Governance Foundations for NFP (here)
- Article: Are you ready to take a chance on new technologies (here)
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Business Model Design for Impact and Sustainability
Thursday 16 March 2023, 11:00pm - 12:00noon, online
The In Home Aged Care Sector is experiencing significant changes and is busy preparing for a new Aged Care framework. Service providers will need to take some time to learn and reflect about business and operating models, and even rethink their own organisations’ model. Register here.
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Aged Care Careers Expo
Thursday 23 March 2023, 10:00am - 12:30pm, Dougherty Centre, 7 Victor St, Chatswood
Discover how to gain employment in aged care and the best ways to get started in your new career. Working in aged care makes a real difference to people’s lives and keeps you active and fit. At the Expo we’ll advise you on the type of jobs available, areas you can specialise in and what qualifications you can study for. Register here.
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Igniting Positive Organisational Culture
Thursday 6 & 20 April & 11 May 2023, 10:00am - 12:00pm, online
Does your current Organisational Culture reflect the values, beliefs and goals you are striving for? Refine your Organisational Culture strategy so that your values shine through at every touch point in the Care Provider journey. Bringing your own organisational experience as a case study, join Anna to reflect, swap ideas and explore leadership strategies to create a springboard toward your Organisational Culture roadmap. This is a 3-part workshop. Register here.
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Check all other events and webinars on our
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Communication with consumers and carers
- Let’s Talk About Aged Care – Resources to navigate My Aged Care (here)
- My Aged Care, where do I start? in 5 different languages (here)
- Information for Carers – Changes to In Home Aged Care services (here)
- Information for Consumers – Changes to Aged Care Quality and Safety (here)
- Information for Consumers – Changes to Provider Governance (here)
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Workbook for Providers - Transitioning to the new In-Home Aged Care program
Our Workbook for Providers has been updated! It summarises information about what we know from the Department of Health and Aged Care and the Commission and includes a list of reflective questions to support providers think about the big (and small) questions. You can download the latest version here. Any questions or need for support, please contact the Sector Support team!
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