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Dear <<First Name>> <<Last Name>>

We are writing to apologize for the error in the recent email that we sent out to you. We take full responsibility for the mistake and we are truly sorry for any inconvenience or confusion this may have caused.

We understand that our recent email contained your past order information which was caused during the system maintenance. We want you to ignore any old information that you don't recognize from the recent order.

We are taking steps to ensure that this type of mistake does not happen again in the future. In case similar things happen, please ignore them.

Thank you for your understanding and patience in this matter. We appreciate your continued support and loyalty.

Sincerely,
JEC Staffs

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Japanese Embroidery · 2727 Spalding Dr · Atlanta, GA 30350 · USA

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