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Dear All,
I recently returned from the annual technology conference in Vegas, hosted by our key vendor, Kaseya. This event, which I've attended for eight consecutive years, consistently brings forth novel solutions that enhance our offerings at Contigo.
This year's conference was particularly enlightening. We saw vendors integrating artificial intelligence with automation tools. These solutions complement Contigo's existing toolset, promising to bring even more consistency to our support efforts in reduced time frames.
Rest assured, we're not replacing human interaction with chatbots. Instead, we're focusing on automating the minor steps in our ticket resolution process. These small, yet cumulative steps are where we see the opportunity to increase efficiency and reduce errors.
Not all IT support companies can incorporate these advanced solutions, which require more than a simple plug-and-play approach. Contigo, however, is at a stage where we can dedicate resources to integrate this functionality into our daily operations.
The real winners here are our clients. With these enhancements, our new team members will become proficient more quickly, your support requests will be resolved faster, and new user setups will be more customized and efficient. And this is just the beginning!
We are eager to leverage these new technologies for our client base in what promises to be an exciting year ahead.
Best Regards,
Bryan Fuller
CEO
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