Filling gaps in our data: Outreach Data Collection Pilot launching in August
The cornerstone of our Built for Zero work is building and using a quality by-name list of individuals experiencing chronic homelessness.
Thanks to that quality by-name list, we can see that providers funded through the Joint Office of Homeless Services are rehousing hundreds of people experiencing chronic homelessness, and track that housing progress month by month.
But even as the Joint Office continues to make strides in improving our quality by-name list, we are also working to address known gaps in our data to ensure the list reflects our community as best as possible.
One of the biggest challenges we’ve faced is that people who are experiencing chronic homelessness — but who are not engaged in mainstream services — won’t be reflected in our data.
To help fill that gap, the Joint Office will launch a pilot program next month which street outreach teams will be testing a new data collection software tool and a new approach to Coordinated Access, the centralized housing and services system.
This pilot is bringing data collection, along with an entrypoint to housing and services, directly to people living unsheltered — with the potential to reach people who’ve never received traditional services. It will build on work already begun as part of the Housing Multnomah Now program.
Currently, the quality by-name list is based on data from the Homeless Management Information System (HMIS), the data infrastructure managed by the Joint Office and used across our homeless services system.
The data in our HMIS is created when people engage in services, since our contracted providers input data into HMIS as they engage with clients. That means our HMIS has a wealth of data on people experiencing homelessness and engaged in services in our region, but it also means that people who aren’t engaged in services won’t be reflected in our current data.
The pilot is testing out several things that we hope will improve not just data collection, but the Joint Office’s ability to effectively reach and connect people to services, incorporating new approaches in several key areas: data collection, assessment for Coordinated Access, and outreach coordination.
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