Why Should Businesses Invest in Service Design?
80% of companies think they offer a superior service while only 8% of their customers agree...
What is the problem?
Good Reasons to Create Great Personas
What are the factors that make personas a valuable strategic design tool for business?
Find the answer
Redesigning Public Services so They Can Actually Help People
Discover how service design can intervene in international development.
Measuring the Value and Role of Design
The Design Council has a new research focus on service design.
Get to know the findings from their interesting Scoping Study on service design.
SDN Announcements
Can Service Design Lead to a Cultural Change?
“Why don’t we bring the road and the bus into the site, put a bus stop in the middle, and we’ll just see what happens.” says Nabeel Hamdi in Touchpoint Vol. 4 Issue 3, which looks at making practical interventions more strategic. Order this issue (
hard copy or
ebook) and discover the contributions of many speakers from the German and global conferences organised by SDN in 2012. SDN Members can
download the PDF at no cost!
Promotion on the Full Collection of Touchpoint!
Order (almost) all of Touchpoint’s back issues and subscribe to our 2013 issues (Vol. 5) for only €139! Fill your bookcase with four years of in-depth articles relevant to service design, written by many different authors from the field!
Get the Touchpoint Collection now!
Service Design Conferences
This year, the Service Design Network will organise two conferences! The global conference will take place in Cardiff, Wales in the last quarter of 2013, while the new Japanese chapter will hold its first national conference on the 11th May in Tokyo! Keep updated thanks to SDN social networks!
Members Benefits!
SDN members who want to attend the
Next Berlin conference in April 2013 will be happy to learn that they can now enjoy a discount of 20% on the ticket price! Get inspired by digital innovators and entrepreneurs from around the world! Ask your SDN member promotion code at media@service-design-nework.org!
SDN Members News
Just 48 hours to change the world
On 1 March 2013, people who are interested in service design and using a design-based approach to problem solving and creativity will join together all over the globe for the
Global Service Jam. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a common theme. On Sunday at 3pm, they publish them to the world.
Master’s degree program in Service Innovation and Design
In September 2013, SID Master’s studies starts at Laurea University of Applied Sciences in Espoo, Finland.
The Master of Business Administration degree offers a unique and multidisciplinary program that trains students from diverse backgrounds to become practicing service-business developers. It is offered in English and can be completed alongside a full-time job! The application period from 4 March to 3 April, 2013.
Design Thinking for Educators Toolkit
Over a year ago, IDEO launched the
Design Thinking for Educators. Since that time, they have incorporated feedback from educators, reformatted the book for clarity, and created an accompanying workbook to support teachers through their process.
Design for Change
Design Forward: Creative Strategies for Sustainable Change, the new book by frog design’s founder, Hartmut Esslinger, was released on 16 February. This publication presents design as a strategic and holistic way of finding and creating sustainable solutions that are also economically successful. Learn more about the book on
frog’s website.
SDN Office
We are Looking for a New Intern!
SDN is looking for a new intern from May 2013! The intern will take care of social media and support the conferences. The post is based in Cologne, at the Köln International School of Design (KISD). Find more information in our
job description.
Service Design Careers
Service Designer at EGGS Design - Oslo, Norway
Fjord has many different positions available in Europe and US!
Design and Business research position at Live|Work - London, UK
Product / Senior Designer at Continuum - Seoul,
Korea Read more
Senior Service Designer - Milano, Italy Read more
Become a member!
The Service Design Network welcomes all service design professionals and those interested in service design, as well as businesses and academics, service designers and young professionals who are not part of a company or institution along with students and PhD reseachers to become a members of the network.
Check out the three different memberships:
- Corporate membership
- Individual membership
- Student membership
Support the discipline and enjoy the member benefits!
