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From left to right: Dan, Joe & Neil. |
A few weekends ago we went on our annual trip away - we like to call it the "Resolve Retreat" because it's a chance for everyone to spend time together away from the office. Yes that's right, we actually like spending time together!
It's also an opportunity to look back on the past year, review what we have accomplished as a team and get really excited about the financial year ahead.
Why did we want to tell you about our Retreat? Well one of the main things we ask at the Retreat is "how did we make our customers happy last year?" and "how will we make them even happier next year?"
One of the highlights is our awards presentation at the end of the day, this is where we give those individuals that have excelled in the last year a massive pat on the back.
Say hello to our award winners...
Rising Star winner: Dan, we knew he was a star when he joined us last June, and since then he's proven this time and again through brilliant customer service.
Grand National winner: Joe, an integral part of making sure everything runs smoothly, if you've got a question about Resolve it's highly likely he has the answer. He also has the appetite of a horse…
Above & Beyond winner: Neil, for his hard work and dedication overseeing customer installation projects. Nothing fazes Neil; you might remember we told you about him rescuing a mouse from a printer in a previous newsletter.
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Last year we closed the most amount of tickets we've ever had. Big or small, we treat
every ticket as a priority.
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Emily, our receptionist had a busy year taking calls – yet she still answers the phone in 9 seconds or less on average.
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We like tea so much that we
could have filled an 8 person hot tub with the amount we drank last year.
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We try to fix issues in order to prevent as much downtime as possible. We're proud that the majority are done in 60 minutes or less.
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The total amount of support hours we provided in 2012
amounts to 81 weeks - that's
the equivalent of watching
The Lord Of The Rings
Trilogy 1,125 times!
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Our team are experts - we have a training programme which means everyone has the opportunity to learn and gain new qualifications.
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Joanne Eagleton, Headteacher of Coit Primary School and Ecclesfield School said: "The referral scheme has allowed both schools to benefit from a reduced annual service fee."
If you’d like to know more feel free to chat to your account manager for further details.
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Science, Engineering and Technology (WiSET) team at Sheffield Hallam University. WISET aims to redress the under-representation of women in industries including maths, technology and engineering.
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This month we have been... testing out our new iPad Minis - a gift from Andrew to celebrate 2012; finding out more about Microsoft Office 365 thanks to Adam, who attended a special event in Leeds (we will be telling you more about 365 later this year); applauding Ross who passed his Apple Certified Associate Mac Integration 10.8 exam and Tim who passed his Microsoft 70-642 exam in Windows Server 2008 Network Infrastructure and Configuring; officially welcoming apprentices Kyran and Tobi as full-time members of the team.
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