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Update May, 2019 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site. 

Producer Notes


Greetings,

I would like to start out thanking all that have tested and given us so much useful feedback on the Treasure Chests.  We are in the process of making changes based on the feedback we have received and hope everyone will check out UO.com for the latest changes we have planned for this exciting update!  We had hoped to do more with SoS loot in this publish, however due to the scope of Treasure Chests we have moved the more robust changes to SoS loot to our next publish.  We will still be going ahead with the awesome new salvage loot, however the loot you find in the SoS will currently remain as-is for this current publish.  Since this is the first time we have done a full year of single-themed updates, we are able to focus on breaking down what we want to put in and work with you as players to make sure we can listen to your feedback and make the necessary changes to make the systems even better, for that I would personally like to thank each of you for making UO great!

As we look ahead to Forsaken Foes it is that time to start thinking of how our High Seas theme will fit into classic UO  favorites like our Anniversary Rewards and Halloween content! 

The last thing I would like to bring up is the proper way to put in a harassment page when you would like assistance.  We cannot act on word alone we need to be able to see the logs.  So this is the procedure you must use for us to be able to help.

1. If someone is harassing you first try ignoring him.
2.  If ignoring does not work then ask the player to please stop and do not say anything else.
3.  After you have asked the player to stop put in a harassment page and we will take care of it.

Please remember the GM will not contact you and give you the results of the page so do not be upset with the GM's.

Our next Dev Meet and Greet will be on the following dates:

Wakoku June 10th,  9 AM ET
Great Lakes June 24th, 7 PM ET

Finally, the following are actions taken on accounts that were banned or suspended during the month of May:

5  - Disruptive Behavior
37 - Macroing 
1 - Solicitation

See you on the High Seas, 

Bonnie "Mesanna" Armstrong
Producer

New Rewards in the Black Market!

Rising Tide has been a huge hit!  Our final batch of rewards to hit the Black Market will be on June 1st and we are sure you are going to love them!  The cannon updates and the plunderbeacons have been so popular we are decided to leave them in as permanent features!  The reward cargo will also come into play in the next chapter of our ongoing arc we began with, Rising Tide!  While the Black Market is open today, it won't be forever so hit the High Seas and get those doubloons today!


 

Question & Answer


1.  Can you add comas to the auction safe inputs for the owner?

This is something engineering will investigate to add for a future publish.

2.  Can we have a smaller version of the Garden Shed?

This is a great suggestion!  We can add new versions of these items that function the same way that take up less of a footprint.

3.  Where can I purchase a stable post?

You can purchase stable posts via the Ultima Store.

4.  Why does loot sometimes get generated with properties that don't seem to go together?

There are a number of factors that go into loot property generation, with a lot of moving parts.  We strive to make loot as desirable as possible, but this is certainly a case of "beauty is in the eyes of the beholder".  Addressing the disparity between crafted and magic loot, as well as the entire gear loop in general is a big task we want to tackle over the coming publishes so that we can keep attainable game play fresh for everyone while minimizing power creep.

5.  What other features can we expect in Forsaken Foes?

We've got a number of High Seas themed features planned for our next publish, Forsaken Foes!  Some of these include popular favorites like Anniversary rewards, Halloween Pumpkins & Trick or Treating items, as well as the Treasures of Halloween!  Beyond that we will be taking a look at the Charybdis encounter, putting together some fresh loot on Corgul and Scalis, and adding new fish to the aquarium! 
 

Customer Service


ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* - select Orders
3)  Select issue*
4)  Click on "Select contact option"
5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
 
 
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