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Love Your Home
The quarterly newsletter from the Centre for Sustainable Energy's Home Energy Team

 Autumn 2016 

www.cse.org.uk/loveyourhome
Call us: 0800 082 2234
£140 extra in your pocket this winter
Your household may be entitled to a £140 rebate on your energy bill through the Warm Home Discount. This is a scheme to help households who are struggling to pay their electricity bills, and you claim it from your electricity supplier. 

To qualify, you (or your partner) needs to be claiming benefits like State Pension Credit or Income Support, but the eligibility criteria varies from company to company so it’s worth giving your energy supplier a ring or visiting their website to check. 

If you're on a prepay meter and you qualify for the Warm Home Discount, you'll be given £140 credit on your card or key.

The Warm Home Discount is first come, first served, so don't delay. And if you’re not eligible, don't give up. You could take this opportunity to switch to another supplier whose gas and electricity may be cheaper to boot! 
Click here to find out more
Central heating controls made simple ...
How to use a digital central heating programmer 
Decent central heating controls will help you heat your home more efficiently and lead to lower energy bills. It’s well worth learning how to use them all. You normally have three main controls:
  1. Programmer or timer – use this to schedule your heating on and off times.
  2. Room thermostat – use this to set the temperature of your home; around 18-21 degrees centigrade.
  3. Radiator thermostats – use these to control the temperature of rooms.
Click here to find out more
Insulation and heating improvements 
If you live in Bristol, Somerset or Wiltshire, we can help you with insulation and heating improvements to make your home warmer and cheaper to heat.

Cavity wall insulation: Free (subject to survey and available funding)

Loft insulation: Competitive quote
Solid wall insulation: Partial grant (subject to survey and available funding)
Boiler upgrades: Partial grant or free for households with qualifying benefits (subject to survey and available funding)
Solar electricity and solar hot water: Competitive quote. The household would then receive either Feed-in Tariff or Renewable Heat Incentive payments

[NB the insulation and solar referrals are for residents of privately owned or privately rented properties only.]

Register your interest here and one of our advisors will call you back. Or phone us on 0800 082 2234

Not in Bristol, Somerset or Wiltshire? See the Government’s Green Deal ORB website to find installers who can help.
“Those bills ... they’re all gobbledygook!”
Confused, confounded, perplexed? Understanding your energy bills are an all too familiar problem we encounter here at CSE. That’s why we’ve created a simple guide to help you get to grips with all the jargon. 

There are three things to check your bills for:
  1. That you’re being billed for the right amount. 
  2. That you’re not building up any debt.
  3. If there’s a cheaper tariff you can move to (your bill will show this).
Click here to find out more
Can you manage at home in a power cut?
If you're at risk from a powercut - e.g. if you're elderly, dependent on a stair lift or medical equipment that needs electricity - then you should sign up to the Priority Services Register (PSR). This gives you
  • Advanced notice of planned interruptions to your electricity supply.
  • Advice on how to be prepared for a power cut, what to do if one happens and, if necessary, a cold weather crisis pack.
  • A direct number to call to get straight through to the network operator in the event of an unplanned power cut.
  • Special help, if needed, from the British Red Cross.
We're working with Western Power Distribution (they're the people who run the electricity network in the Midlands, South Wales and the South West) to sign people up to their PSR.

If you live in their area, and any of these below apply to you, you can sign up on the form below.  
  • You receive a state pension.
  • You rely on electricity for medical reasons or for mobility equipment.
  • You have a hearing or visual impairment.
  • You have a disability or long term health condition.
To sign up if you live in BATH & NORTHEAST SOMERSET click here
To sign up if you live in BRISTOL or SOMERSET click here
To sign up if you live in WILTSHIRE click here
Come and meet us

We understand that sometimes a phone call isn't quite enough, and what you really need is to talk to someone face to face.

Our Home Energy advisors attend many events in Bristol, Bath, Somerset and South Glos, and are happy to talk. To find out where we’ll be next, check our Facebook page.
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www.cse.org.uk/loveyourhome  | 0800 082 2234
3 St Peter's Court, Bedminster Parade, Bristol BS3 4AQ



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