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MTA Accessibility updates
May is Senior/Older Adults Month! We celebrate our seniors every day and love any chance to shout-out our customers. We also wish all mothers a very happy Mother’s Day! We are always working to make all our services accessible to all. We continue to welcome Reduced-Fare customers to OMNY and welcome parents and caregivers to take part in the bus open stroller pilot.
 
Here at the MTA, we have several exciting updates to share this month.   

Subway accessibility updates

 

MTA Commits to systemwide accessibility plan

April marked a major milestone on the road to a fully accessible transit system for New York City as federal and state courts officially approved the MTA’s historic accessibility plan, developed as a settlement agreement with disability advocates. Under this agreement, the MTA commits to adding elevators or ramps to 346 stations so that by 2055, at least 95% of the MTA’s stations will have stair-free paths of travel.  

Large group of people, many using wheelchairs and many standing, smiles in front of blue backdrop.

As part of the agreement reached with accessibility advocates, the MTA has committed to pursue contracts to make 81 stations accessible by 2025, another 85 stations by 2035, another 90 stations by 2045, and the last 90 stations by 2055. Twenty-three stations are awarded contracts and 13 additional station projects are in procurement.  

The MTA has 472 subway stations and including 21 Staten Island Railway (SIR) stations, has 493 stations in the transit system. Of those, 140 are accessible to customers with disabilities via elevators and ramps, including five Staten Island Railway stations. There are more than one million people with a disability living in New York City, more than 1.5 million over the age of 65, and approximately 250,000 children under the age of two whose families may need to navigate New York City with strollers. 

This agreement will create meaningful changes across New York City in the years to come. We are well on our way there with the more than $5 billion dedicated to station accessibility projects in this Capital Plan, and this agreement sets the long-term roadmap to finish the job. Visit our website for more information about the contents of the settlement agreement.  

Testing new wide aisle gates at two subway stations!

To increase accessibility for our customers with disabilities, those who use mobility devices, and those with children, strollers, or luggage in tow, we are exploring Wide Aisle Fare Gates (WAGs). In March, crews installed these gates at the busy, intermodal Atlantic Av-Barclays Center and Sutphin Blvd-Archer Av-JFK Airport subway stations.

WAGs feature “paddle” doors that quickly swing open and closed, enabling quick and easy access to and from stations.  

Picture of wide aisle gate installed as part of fare array.
The new gates are already proving popular with customers, including many using mobility devices. Since the pilot began, we have seen an average of about 1,500 customers a day dipping their MetroCards or tapping with OMNY daily across the two pilot locations.
Throughout the pilot, we are monitoring gate usage, maintenance needs, and customer feedback, as we look to affirm additional accessibility and security needs of the future.

MTA receives Strengthening Mobility and Revolutionizing Transportation (SMART) Grant to expand NaviLens 

As Senators Schumer and Gillibrand announced at the end of March, the MTA recently earned a U.S. Department of Transportation’s SMART Grant. We are thrilled to have received $2 million to fund continued and expanded testing of the NaviLens wayfinding app. We have tested NaviLens at Jay St-MetroTech station as part of the Accessible Station Lab in 2019, and more recently along the M23 bus route as part of the Transit Tech Lab Accessibility Challenge. You can still find NaviLens in these two locations and stay tuned for further updates on our pilot with this app in the coming months!  

Bus Accessibility updates 

 

Bus open stroller pilot expansion  

 

The MTA Bus Open Stroller Pilot Program, making riding the bus easier for parents and caregivers across the city, is officially expanding! As we announced last month, we have selected 57 bus routes operating across all five boroughs to run modified buses with a dedicated space for an open stroller. We are expecting all 1,000 buses in the expanded pilot to be retrofit with a stroller space by the end of 2023.  

All buses in the pilot will continue to be marked with a stroller icon decal outside the front door. We have gotten positive feedback from customers on the pilot so far and continue to welcome ideas on how to improve the program. More information about the bus open stroller pilot is on our website, including the list of bus routes in the expanded program and other details. If you have an experience to share traveling on a bus that is part of the pilot, please submit your feedback on our webform.

We want to hear from you! 

Take our MTA Customers Count Travel Survey! You will be giving us valuable feedback to improve all MTA services. Customers who complete the survey can enter a drawing to win one of several $50 gift cards. Please visit the Customers Count webpage to learn more. Provide your email address to receive a live survey link when the survey is available.

Access-A-Ride (AAR) updates 

The Spring issue of AAR’s On The Move newsletter is available online now!!  

This issue provides great information to help plan your next trip with AAR:  

  • MY AAR video tutorial on how to book your trips online and save time (instead of waiting on hold when calling to book trips).  
  • Designated AAR Bus Stops  
  • Weekend traffic advisories  
  • Taxi Authorizations  

The issue also highlights recent MTA and customer accomplishments. 

Transit Museum's Transit Quest summer program

August 21 – 25, 2023, 10:00am – 3:00pm 

Applications to Transit Quest are due June 12.

Developed for teens who identify as neurodivergent, this week-long summer program will immerse participants in New York Transit Museum content and provide exciting opportunities to engage with fellow transit fans and guest speakers from the Museum and the MTA. Behind-the-scenes experiences include nostalgia rides on Museum train cars and private tours of Old City Hall Station and other exclusive MTA sites. Learn more about Transit Quest on the Transit Museum’s website.  

For more information, please email: access@nytransitmuseum.org 

Check out our previous newsletters!
Be sure to check new.mta.info and visit our Elevator and Escalator Status page to make sure you have the most up-to-date service and elevator status information when preparing to travel in our system.

 As always, feel free to contact us at accessibility@mtahq.org

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